Vertical Solutions Support

ENOC
Dubai
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Analytical and problem-solving","Communication","Customer service","Documentation","Independent teamwork"]

Provide second-line application and solutions support, including maintenance, upgrades, capacity/performance changes, and administering applications. Work independently and with teams to assist in designing, delivering, and improving applications and systems, restoring service quickly and meeting service-level targets. Triage and take ownership of incidents, document issues and knowledge to reduce single-person dependence, coordinate patches with infrastructure and users, and ensure customer-centric service with clear technical communication.

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FursaFursa
ENOC
ENOC
22 hours ago

Vertical Solutions Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 minutes agoStatus: Live

Job Summary

Provide second-line application and solutions support, including maintenance, upgrades, capacity/performance changes, and administering applications. Work independently and with teams to assist in designing, delivering, and improving applications and systems, restoring service quickly and meeting service-level targets. Triage and take ownership of incidents, document issues and knowledge to reduce single-person dependence, coordinate patches with infrastructure and users, and ensure customer-centric service with clear technical communication.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Deliver second-line application support and restore normal service operations quickly to meet service levels.
  • •Maintain solutions through modifications, performance/capacity changes, upgrades, and application administration.
  • •Assist with the design, delivery, and improvement of applications and systems.
  • •Take ownership of incidents, provide resolution within agreed service levels, and update customers via the service desk team.
  • •Identify, document, and track system deficiencies; recommend solutions and coordinate patch application with infrastructure and application support teams.

Key Requirements

  • •Minimum Bachelor’s degree in Computer Science, Engineering, or equivalent.
  • •5+ years of Information Technology experience and 2+ years of relevant working experience.
  • •Hands-on experience across system development lifecycle methods and standards (waterfall, iterative, agile, V Model).
  • •Excellent knowledge in SCADA systems and operational technologies.
  • •Preferable professional certification in products like MCSD.
Experience:5+ yearsOil & gasEnergyUtilitiesRetailGovernmentSCADA
Education:Bachelor's in Computer Science, Engineering, or equivalent
Skills:Analytical and problem-solvingCommunicationCustomer serviceDocumentationIndependent teamwork
Certifications:MCSD
Tech Stack:SCADAOperational technologiesWaterfallIterativeAgileV ModelService deskISMS

Company Brief

ENOC
ENOC (Emirates National Oil Company) is a Dubai government-owned integrated energy group operating across refining, terminals, trading, retail fuel, aviation and lubricants, serving customers across 60 markets and investing in downstream and related energy services.
Industry: Oil & Gas
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1993
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