Associate Director, Software Engineering

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Software EngineeringSkills: ["Agile delivery","Operational improvement","Influencing change","Incident response","Reliability focus"]

Lead cross-platform production operations for HSBC’s IWPB Technology group, managing complex issues across operating systems, networking, and databases. Drive reliability improvements by setting SLOs/SLIs, strengthening monitoring and alerting, and improving incident response and service restoration. Enhance CI/CD and release processes with DevSecOps principles, grow observability tooling (logs/metrics/traces), and support operability and stability for new builds before go-live.

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FursaFursa
HSBC
HSBC
2 days ago

Associate Director, Software Engineering

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead cross-platform production operations for HSBC’s IWPB Technology group, managing complex issues across operating systems, networking, and databases. Drive reliability improvements by setting SLOs/SLIs, strengthening monitoring and alerting, and improving incident response and service restoration. Enhance CI/CD and release processes with DevSecOps principles, grow observability tooling (logs/metrics/traces), and support operability and stability for new builds before go-live.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Director level

Key Responsibilities

  • •Manage complicated, cross-platform production issues across operating systems, networking, and databases, including services hosted on external platforms.
  • •Operate and continuously improve monitoring and alerting; support incident response and service restoration.
  • •Support and improve CI/CD pipelines and release processes by embedding DevSecOps principles into operational workflows.
  • •Define and agree SLOs/SLIs across engineering teams and with Product Owners to drive reliability improvements.
  • •Develop and enhance observability tooling (logs/metrics/traces) and build performance tooling to improve production stability.

Key Requirements

  • •Experience in IT Operations / Production Support / Reliability Engineering.
  • •Solid track record delivering agile projects at scale, ideally in FinTechs or Investment Banks.
  • •Ability to drive operational improvements and influence change in a complex technical environment.
  • •Experience building and configuring monitoring/alerting (e.g., AppDynamics, Geneos, Datadog, Splunk, AWS CloudWatch).
  • •Software engineering experience in Python, Java, C/C++, Ruby, or JavaScript, with a focus on automation/tooling.
Experience:FinTechInvestment BanksReliability EngineeringProduction Support
Skills:Agile deliveryOperational improvementInfluencing changeIncident responseReliability focus
Languages:MandarinEnglish
Tech Stack:Operating SystemsNetworkingDatabasesCI/CDDevSecOpsAppDynamicsGeneosDatadogSplunkAWS CloudWatchPythonJavaC/C++RubyJavaScriptAWSGCPAzureACSGrafana

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn