Global Order Operations, Senior Analyst, UKI/Nordics

Levi Strauss
Warsaw
Workplace: HybridFull timePLN 96,000 - 127,900 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Analytical thinking","Communication","Interpersonal skills","Independence","Detail-oriented"]

Act as the single point of contact for strategic accounts, owning the end-to-end customer order lifecycle and ensuring seamless communication and consolidated order/delivery reporting. Resolve order, shipping, product query, returns, and discount issues while coordinating with Distribution, Logistics, Sales, and Merch Planning. Drive EDI implementation, manage OM/AR service provider performance against SLAs, and support cash collection, dispute resolution, and billing discrepancy investigations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Levi Strauss
Levi Strauss
22 hours ago

Global Order Operations, Senior Analyst, UKI/Nordics

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Act as the single point of contact for strategic accounts, owning the end-to-end customer order lifecycle and ensuring seamless communication and consolidated order/delivery reporting. Resolve order, shipping, product query, returns, and discount issues while coordinating with Distribution, Logistics, Sales, and Merch Planning. Drive EDI implementation, manage OM/AR service provider performance against SLAs, and support cash collection, dispute resolution, and billing discrepancy investigations.
Location: Warsaw
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as the main contact for strategic account inquiries and provide consolidated reporting on orders and deliveries.
  • •Resolve customer issues related to orders, shipping, product queries, returns, and discounts.
  • •Ensure customer-specific requirements are met per compliance agreements.
  • •Coordinate with Distribution, Logistics, Sales, and Merch Planning to ensure timely shipments and resolve supply challenges.
  • •Oversee OM and AR external service provider performance for compliance with SLAs, and drive EDI implementation and dispute/chargeback support.

Pay and Benefits

Salary: PLN 96,000 - 127,900 annually
Perks:Paid LeaveProduct Discounts

Key Requirements

  • •3+ years in B2B or e-commerce customer service.
  • •Experience with SAP or similar ERP systems (2–3 years preferred).
  • •Strong Excel skills, including VLOOKUP, Pivot Tables, and IF statements.
  • •Bachelor’s degree or equivalent work experience.
  • •Experience in order management or AR; apparel industry experience is a plus.
Experience:3+ yearsB2BE-commerceOrder managementAccounts receivableApparel
Education:Bachelor's
Skills:Analytical thinkingCommunicationInterpersonal skillsIndependenceDetail-oriented
Languages:EnglishCzechFrench
Tech Stack:SAPExcelVLOOKUPPivot TablesIF statementsEDIVendor Central

Company Brief

Levi Strauss
Designs, markets, and sells denim and casual apparel under the Levi's, Dockers, and related brands. The company operates globally through wholesale, retail, and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1853
WebsiteLinkedIn