Singapore Airlines

5 months ago

Customer Contact Services - Customer Service Officer (SG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Join the Customer Contact Services team to provide reservations support and member services. You’ll train for a month on reservations and customer relationship systems, handle voice and non-voice interactions for PPS customers, maintain product knowledge, and contribute to service excellence through strong communication, QA, and Lighthouse activities.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Servicing customers via voice and non-voice interactions.
•Handling inbound and outbound interactions primarily from PPS customers through the various available channels (e.g. Phone calls, Emails, Chats, PPS Connect).
•Ensuring Customer Satisfaction (C-SAT) scores meet targets set out for the FY based on an established scorecard.
•Ad-hoc escalations assigned by Duty Managers or Team Leaders.
•Up to date product knowledge in order to deliver accurate and effective services.

Key Requirements

•Diploma in any discipline.
•Customer oriented, IT proficient and a team player. Keen ability to comprehend, capture, as well as interpret basic customer information with ability to manage difficult customer situations to respond promptly to the needs of the customer.
•A sound knowledge of telephone etiquette, good written and verbal communication skills will be an advantage.
•Ability to work under pressure and be able to adapt quickly in response to changes in our fast-moving environment.
•Shift work will be required.

Education:Certification / Diploma

Skills:CommunicationTeamworkProblem-solving

Languages:English

Tech Stack:Reservations systemPPS ConnectCRM

Company Brief

Singapore Airlines

Flag carrier of Singapore providing international passenger and cargo air transportation, premium cabin services, and related travel products. Operates a global network with a reputation for service quality, modern fleet, and extensive partnerships.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Singapore, Singapore

Founded: 1972

Website LinkedIn

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Singapore Airlines

5 months ago

Customer Contact Services - Customer Service Officer (SG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Servicing customers via voice and non-voice interactions.
•Handling inbound and outbound interactions primarily from PPS customers through the various available channels (e.g. Phone calls, Emails, Chats, PPS Connect).
•Ensuring Customer Satisfaction (C-SAT) scores meet targets set out for the FY based on an established scorecard.
•Ad-hoc escalations assigned by Duty Managers or Team Leaders.
•Up to date product knowledge in order to deliver accurate and effective services.

Key Requirements

•Diploma in any discipline.
•Customer oriented, IT proficient and a team player. Keen ability to comprehend, capture, as well as interpret basic customer information with ability to manage difficult customer situations to respond promptly to the needs of the customer.
•A sound knowledge of telephone etiquette, good written and verbal communication skills will be an advantage.
•Ability to work under pressure and be able to adapt quickly in response to changes in our fast-moving environment.
•Shift work will be required.

Education:Certification / Diploma

Skills:CommunicationTeamworkProblem-solving

Languages:English

Tech Stack:Reservations systemPPS ConnectCRM

Company Brief

Singapore Airlines

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Singapore, Singapore

Founded: 1972

Website LinkedIn