Senior Consultant, Client Service Delivery Manager

Northern Trust
Ireland
Workplace: OnsiteFull timeFunction: Consulting & AdvisorySkills: ["Negotiation","Delegating","Leadership","Issue resolution","Client relationship management","Solution orientation"]

Lead overall service delivery for key franchise clients by coordinating with operational teams across Northern Trust and the client organization. Plan and facilitate client meetings and due diligence visits, resolve complex issues with relationship managers, and oversee performance against service levels and fee billing. Drive day-to-day issue resolution, project planning for client events, and monthly reporting (KPIs and reporting packs). Support client senior management and board meetings by reviewing board packs and following up actions.

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FursaFursa
Northern Trust
Northern Trust
1 day ago

Senior Consultant, Client Service Delivery Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Lead overall service delivery for key franchise clients by coordinating with operational teams across Northern Trust and the client organization. Plan and facilitate client meetings and due diligence visits, resolve complex issues with relationship managers, and oversee performance against service levels and fee billing. Drive day-to-day issue resolution, project planning for client events, and monthly reporting (KPIs and reporting packs). Support client senior management and board meetings by reviewing board packs and following up actions.
Location: Ireland
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Ensure service connectivity across operational teams within Northern Trust and the client organization.
  • •Plan, facilitate, and follow up on client meetings/calls and due diligence visits.
  • •Partner with relationship managers to engage with client senior management on complex issues, including error resolution.
  • •Create and monitor performance against service level descriptions, including oversight of timely fee billing.
  • •Run client service reviews, ensure timely monthly KPI/reporting pack publication, and support board meetings and follow-up actions.

Key Requirements

  • •Strong track record with multiple years of experience in financial servicing, preferably in trust or asset servicing.
  • •Knowledge of trust or asset management and accounting to manage client relationships.
  • •Knowledge of general finance and portfolio management concepts to consult on client needs.
  • •Skills in negotiation, delegating, and leadership to service the client relationship.
  • •Previous experience in a similar role; innovative and solution-driven approach.
Experience:Financial servicesFinancial servicingTrust servicesAsset servicingAsset managementPortfolio management
Skills:NegotiationDelegatingLeadershipIssue resolutionClient relationship managementSolution orientation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Northern Trust
Global financial services firm providing wealth management, asset servicing, asset management, and banking solutions to institutions, corporations, and affluent individuals, with a focus on custody, investment management, and technology-driven services.
Industry: Asset Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1889
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn