Zendesk Administrator

Commerce
Austin
Workplace: HybridFull timeUSD 94,760 - 142,140 annuallyFunction: Administration & Executive AssistanceSkills: ["Communication","Troubleshooting","Resourcefulness","Organization","Self-starter"]

Administer and optimize the Zendesk platform and related contact center technologies to improve customer service operations. Lead Zendesk implementation, migrations, workflows, automations, routing logic, and integrations with systems like CRM/Salesforce/Jira/SSO. Own Amazon Connect contact center administration, performance monitoring, and voice operations. Build reporting dashboards, configure Zendesk AI Agents, and partner with Support, IT, QA, and WFM to deliver scalable, policy-compliant service and agent productivity.

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FursaFursa
Commerce
Commerce
1 day ago

Zendesk Administrator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Administer and optimize the Zendesk platform and related contact center technologies to improve customer service operations. Lead Zendesk implementation, migrations, workflows, automations, routing logic, and integrations with systems like CRM/Salesforce/Jira/SSO. Own Amazon Connect contact center administration, performance monitoring, and voice operations. Build reporting dashboards, configure Zendesk AI Agents, and partner with Support, IT, QA, and WFM to deliver scalable, policy-compliant service and agent productivity.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Assist with migration, implementation, configuration, and user rollout of Zendesk and related third-party tools.
  • •Administer and maintain Zendesk (users, roles, permissions, groups, brands/views, triggers/automations, macros, SLAs, routing logic).
  • •Configure and optimize Zendesk workflows for customer service and cross-functional internal processes; maintain integrations.
  • •Own administration and day-to-day maintenance of Amazon Connect contact center (call flows, routing profiles, queues, agent assignments, telephony operations).
  • •Build reporting dashboards and configure/tune Zendesk AI Agents, including intent training, bot flows, and human hand-off logic.

Pay and Benefits

Salary: USD 94,760 - 142,140 annually

Key Requirements

  • •At least 3 years of experience as a Certified Zendesk Administrator.
  • •Familiarity with Amazon Connect or another cloud-based contact center platform.
  • •Strong technical aptitude to troubleshoot and resolve issues quickly.
  • •Experience managing contact-center software such as CRMs, VoIP systems, L&D platforms, and monitoring tools.
  • •Familiarity with Zendesk AI/bot configuration and reporting/BI tools like Zendesk Explore or Looker.
Experience:SaaSContact center
Skills:CommunicationTroubleshootingResourcefulnessOrganizationSelf-starter
Certifications:Certified Zendesk Administrator
Tech Stack:ZendeskAmazon ConnectZendesk AIZendesk ExploreLookerSalesforceJiraSSOVoIPTelephony

Company Brief

Commerce
Provides a SaaS e-commerce platform enabling retailers and brands to build, run, and scale online stores with customizable storefronts, integrations, and omnichannel selling tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Austin, United States
Founded: 2009
WebsiteLinkedIn