Technical Support Senior Technician

Dell
Casablanca
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Troubleshooting","Problem-solving","Organizational skills","Interpersonal skills","Customer handling"]

Provide first-level technical support for Dell products, helping customers through phone, email, and online channels. Troubleshoot desktops, laptops, peripherals, and customized software assistance by diagnosing defects, analyzing potential causes, and recommending solutions. Accurately log and track incidents per documented guidelines while keeping customers informed throughout resolution. Join the Technical Support team in Casablanca to deliver reliable service and support installation, configuration, and proper operation.

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Dell
Dell
4 days ago

Technical Support Senior Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide first-level technical support for Dell products, helping customers through phone, email, and online channels. Troubleshoot desktops, laptops, peripherals, and customized software assistance by diagnosing defects, analyzing potential causes, and recommending solutions. Accurately log and track incidents per documented guidelines while keeping customers informed throughout resolution. Join the Technical Support team in Casablanca to deliver reliable service and support installation, configuration, and proper operation.
Location: Casablanca
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide first-level support to customers for Dell products through phone/email and online channels.
  • •Use troubleshooting techniques and tools to identify technical defects/issues.
  • •Assign and manage incidents in line with documented guidelines and procedures.
  • •Support customers through problem resolution, keeping them informed during the incident lifecycle.
  • •Clearly log and track solution details to resolve issues while maintaining and updating the customer database.

Key Requirements

  • •Fluent communication skills in English & French.
  • •Minimum of 1-year related experience in Technical Support.
  • •Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills.
  • •Good organizational and interpersonal skills.
  • •Excellent telephone and customer handling skills.
Experience:1+ years
Skills:TroubleshootingProblem-solvingOrganizational skillsInterpersonal skillsCustomer handling
Languages:EnglishFrench

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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Glassdoor: 3.8
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