Zapier

1 week ago

Incident Operations Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Own Zapier’s incident program operations—maintaining incident.io, PagerDuty, Slack-based workflows, and on-call escalation paths. Build and improve repeatable AI-powered workflows for summarization, postmortem drafts, triage, and data hygiene. Operate reporting systems using Databricks, Grafana, and Looker, ensure data quality, and keep playbooks up to date. Collaborate cross-functionally to keep incident tooling reliable and operations visible at scale.

Location: San Francisco

Workplace: Remote

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Key Responsibilities

•Maintain the reliability and configuration of incident tooling (incident.io, PagerDuty, Slack-based workflows), integrations, on-call rotations, and escalation paths.
•Design and ship repeatable AI-powered workflows for incident operations such as thread summarization, postmortem draft generation, follow-up triage, severity classification, and data hygiene.
•Build and sustain a community of practice for Incident Commanders and Support Leads, including touchpoints and coaching.
•Operate and troubleshoot dashboards and reports using Databricks, Grafana, and Looker, ensuring data quality and metric accuracy.
•Maintain incident playbooks, templates, and documentation; participate in incidents and postmortem reviews to drive continuous improvement.

Pay and Benefits

Salary: USD 119,000 - 178,500 annually

Key Requirements

•Experience in incident response, technical operations, or a reliability-adjacent role.
•Hands-on familiarity with incident tooling (incident.io, PagerDuty or equivalent) and Slack-based workflow automation.
•Comfortable building with SQL and reporting tools (Databricks, Looker, Grafana).
•Able to diagnose operational issues using logs, system context, and integration debugging.
•Demonstrably uses AI in daily work, including building repeatable AI-powered workflows with verification and judgment in incident contexts.

Skills:Attention to detailWritten communicationPrioritizationProblem-solvingCross-functional collaboration

Tech Stack:Incident.ioPagerDutySlackDatabricksGrafanaLookerSQLDatadogPrometheusOpensearchGraylogGitLabCodaGoogle WorkspaceJiraZendeskCursorZapier AIClaudeCopilot

Company Brief

Zapier

Provides a no-code automation platform that connects apps and automates workflows for businesses and individuals, enabling integrations between thousands of web applications to streamline repetitive tasks and improve productivity.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Founded: 2011

Website LinkedIn

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Zapier

1 week ago

Incident Operations Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Remote

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Key Responsibilities

•Maintain the reliability and configuration of incident tooling (incident.io, PagerDuty, Slack-based workflows), integrations, on-call rotations, and escalation paths.
•Design and ship repeatable AI-powered workflows for incident operations such as thread summarization, postmortem draft generation, follow-up triage, severity classification, and data hygiene.
•Build and sustain a community of practice for Incident Commanders and Support Leads, including touchpoints and coaching.
•Operate and troubleshoot dashboards and reports using Databricks, Grafana, and Looker, ensuring data quality and metric accuracy.
•Maintain incident playbooks, templates, and documentation; participate in incidents and postmortem reviews to drive continuous improvement.

Pay and Benefits

Salary: USD 119,000 - 178,500 annually

Key Requirements

•Experience in incident response, technical operations, or a reliability-adjacent role.
•Hands-on familiarity with incident tooling (incident.io, PagerDuty or equivalent) and Slack-based workflow automation.
•Comfortable building with SQL and reporting tools (Databricks, Looker, Grafana).
•Able to diagnose operational issues using logs, system context, and integration debugging.
•Demonstrably uses AI in daily work, including building repeatable AI-powered workflows with verification and judgment in incident contexts.

Skills:Attention to detailWritten communicationPrioritizationProblem-solvingCross-functional collaboration

Tech Stack:Incident.ioPagerDutySlackDatabricksGrafanaLookerSQLDatadogPrometheusOpensearchGraylogGitLabCodaGoogle WorkspaceJiraZendeskCursorZapier AIClaudeCopilot

Company Brief

Zapier

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Founded: 2011

Website LinkedIn