Lead Teller

KeyCorp
Ohio
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Problem-solving","Customer service","Leadership","Time management","Integrity"]

Serve as a trusted, in-branch problem solver for clients and businesses by resolving complex servicing issues, listening for financial wellness needs, and transitioning clients to bankers for deeper conversations. Oversee teller-line day-to-day execution, including coaching tellers, managing scheduling and staffing issues, ensuring accurate cash handling and compliance with regulatory, security, and internal audit controls, and supporting training for new tellers.

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FursaFursa
KeyCorp
KeyCorp
3 days ago

Lead Teller

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Serve as a trusted, in-branch problem solver for clients and businesses by resolving complex servicing issues, listening for financial wellness needs, and transitioning clients to bankers for deeper conversations. Oversee teller-line day-to-day execution, including coaching tellers, managing scheduling and staffing issues, ensuring accurate cash handling and compliance with regulatory, security, and internal audit controls, and supporting training for new tellers.
Location: Ohio
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Resolve more complex client servicing issues and act as a primary troubleshooter for client service needs.
  • •Coach tellers to ensure efficient, effective, and accurate teller functions in an in-person branch setting.
  • •Listen for clues to financial wellness opportunities during client conversations and transition clients to a Banker.
  • •Manage day-to-day teller line operations, including scheduling, observing/providing coaching, and ensuring branch operational and compliance standards.
  • •Ensure accurate and secure processing of cash transactions, including balancing cash drawers, and follow compliance, audit, and security procedures.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High School Diploma, GED, or equivalent business experience (required).
  • •Minimum of 3 years demonstrated superior client relationship skills (required).
  • •Minimum of 3 years' experience in cash handling (required).
  • •Working knowledge of PC with Windows-based applications and calculator (required).
  • •Demonstrated ability to lead, motivate, foster teamwork, and manage multiple tasks (required).
Experience:3+ yearsBankingFinancial services
Education:High School
Skills:Problem-solvingCustomer serviceLeadershipTime managementIntegrity
Certifications:Notary License
Tech Stack:WindowsPCCalculator

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn