Linear

1 month ago

Product Support Specialist, Europe

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Support customers end-to-end, troubleshoot technical issues (APIs, integrations) and reproduce bugs, surface customer feedback to inform product decisions, and lead strategic projects to improve the support experience and product operations in a remote-first, Europe-focused environment.

Location: North America

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
•Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
•Partner with our engineering team to document and reproduce bugs
•Surface trends and insights from customer feedback to the team at large to inform product choices
•Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceEquityPaid LeaveParantal LeaveRemote WorkMeal Stipend

Key Requirements

•Passion about technology, quality, and Linear’s mission.
•Excellent communication and customer service skills with experience working with a technical or engineering user base, and the ability to adapt communication for non-technical users.
•Experience troubleshooting technical issues, including APIs and integration setups, and reproducing bugs in various environments (browsers, Windows, Mac, Mobile).
•Familiarity with SQL, Javascript, APIs, and GitHub is a plus; curiosity to learn if not directly experienced.
•Based in a European time zone.

Experience:SaaSSoftware

Skills:CommunicationCustomer serviceProblem-solvingTroubleshootingDocumentation

Tech Stack:SQLJavascriptAPIsGitHub

Company Brief

Linear

Linear builds a fast, elegant issue-tracking and product-management platform for software teams, focusing on speed, developer workflows, and AI-assisted tooling to help teams plan, triage, and ship product work more efficiently.

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2019

Website LinkedIn Glassdoor

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Linear

1 month ago

Product Support Specialist, Europe

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: North America

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
•Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
•Partner with our engineering team to document and reproduce bugs
•Surface trends and insights from customer feedback to the team at large to inform product choices
•Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceEquityPaid LeaveParantal LeaveRemote WorkMeal Stipend

Key Requirements

•Passion about technology, quality, and Linear’s mission.
•Excellent communication and customer service skills with experience working with a technical or engineering user base, and the ability to adapt communication for non-technical users.
•Experience troubleshooting technical issues, including APIs and integration setups, and reproducing bugs in various environments (browsers, Windows, Mac, Mobile).
•Familiarity with SQL, Javascript, APIs, and GitHub is a plus; curiosity to learn if not directly experienced.
•Based in a European time zone.

Experience:SaaSSoftware

Skills:CommunicationCustomer serviceProblem-solvingTroubleshootingDocumentation

Tech Stack:SQLJavascriptAPIsGitHub

Company Brief

Linear

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2019

Website LinkedIn Glassdoor