Fifth Third Bancorp

2 days ago

Lead CSR/Teller - Xenia, OH - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide complex customer service as a CSR/Teller, using independent judgment to guide customers to the right business partners and ensure a positive customer experience. Handle risk by following policies and escalating concerns, maintain confidentiality, and complete cash-handling and balancing duties. Collaborate with the Financial Center Manager on monthly cash counts and FCA requests, assist with training, and support consultative referrals for retail banking needs.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Provide excellent customer service, listen to customer needs, and guide customers to appropriate business partners.
•Follow policies and procedures, openly exchange ideas, elevate concerns, and consistently identify and manage risks.
•Complete monthly cash counts with the Financial Center Manager and maintain daily balancing records.
•Gather and report monthly FCA requests and keep knowledge of bank policies and procedures up to date.
•Assist in training newly hired Customer Service Representatives and support consultative referrals using tracking tools.

Key Requirements

•High school diploma/GED.
•Extensive cash handling experience.
•In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
•Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
•Ability to take initiative, demonstrate sound judgment, and resolve customer issues.

Education:High School

Skills:Customer serviceConfidentialityRisk awarenessJudgmentInitiative

Company Brief

Fifth Third Bancorp

Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Fifth Third Bancorp

2 days ago

Lead CSR/Teller - Xenia, OH - Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Provide excellent customer service, listen to customer needs, and guide customers to appropriate business partners.
•Follow policies and procedures, openly exchange ideas, elevate concerns, and consistently identify and manage risks.
•Complete monthly cash counts with the Financial Center Manager and maintain daily balancing records.
•Gather and report monthly FCA requests and keep knowledge of bank policies and procedures up to date.
•Assist in training newly hired Customer Service Representatives and support consultative referrals using tracking tools.

Key Requirements

•High school diploma/GED.
•Extensive cash handling experience.
•In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
•Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
•Ability to take initiative, demonstrate sound judgment, and resolve customer issues.

Education:High School

Skills:Customer serviceConfidentialityRisk awarenessJudgmentInitiative

Company Brief

Fifth Third Bancorp

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor