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1 month ago

Digital Benefits Operations Manager - Broker - Seguros

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Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Lead the digital transformation and day-to-day operations of a hybrid Mexico City-based benefits platform. Drive automation, operational efficiency, and data-driven improvements while coordinating with local, regional, and global teams, insurers, and providers to ensure service standards and client experience. Manage client accounts, report KPIs, and enable a touch-less operating model.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead the digital transformation of the flexible benefits operation, driving automation, innovation and best practices.
•Administer and maintain operatively the client accounts within the platform, ensuring correct configuration, integrity and currency of data.
•Coordinate the daily operation with insurers, providers, commercial areas and internal teams, ensuring compliance with processes and service levels.
•Generate, validate and analyze operational reports, KPIs, account movements and incidents, enabling data-driven decision making.
•Monitor and manage incidents, risks and operational variances, ensuring timely resolution and driving continuous improvements.

Key Requirements

•Bachelor's degree in Engineering, Actuarial, Systems, Administration or related field.
•Experience in digital benefits operations and administering flexible benefits programs.
•Experience managing corporate client accounts and benefit/policy operations.
•Proficiency with Excel and data analysis tools (Power BI); knowledge of KPI tracking and SLAs.
•Strong automation, process improvement (Lean/Six Sigma) and use of AI-enabled processes.

Experience:Employee benefitsInsuranceBrokerCorporate servicesFinancial services

Education:Bachelor's

Skills:AnalyticalCommunicationLeadershipProblem-solvingStakeholder management

Languages:EnglishSpanish

Tech Stack:ExcelPower BILeanSix SigmaAI

Company Brief

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Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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