Senior Account Representative, SMB (West/Central)

PayPal
Germany, Berlin
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Ownership","Analytical judgment","Problem-solving","Collaboration","Forecasting discipline"]

Own end-to-end commercial relationships for ~80 higher-value SMB merchants across West and Central Germany. Drive growth by identifying opportunities to deepen relationships, expand product adoption, and solve merchant needs to protect and increase transaction margin. Build tailored account plans, use AI-powered tools and commercial data to prioritize actions, and maintain accurate pipeline/forecast reporting while collaborating across internal teams to resolve ambiguous issues.

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FursaFursa
PayPal
PayPal
1 day ago

Senior Account Representative, SMB (West/Central)

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Last checked: 7 hours agoStatus: Live

Job Summary

Own end-to-end commercial relationships for ~80 higher-value SMB merchants across West and Central Germany. Drive growth by identifying opportunities to deepen relationships, expand product adoption, and solve merchant needs to protect and increase transaction margin. Build tailored account plans, use AI-powered tools and commercial data to prioritize actions, and maintain accurate pipeline/forecast reporting while collaborating across internal teams to resolve ambiguous issues.
Location: Germany, Berlin
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the commercial relationship for a portfolio of ~80 higher-value SMB merchants across West and Central Germany.
  • •Develop tailored account plans and commercial strategies for strategically important merchants.
  • •Identify growth, cross-sell, and risk signals using AI-powered tools and commercial data.
  • •Maintain accurate pipeline, forecast, and portfolio health reporting; share best practices with less experienced AM colleagues.
  • •Bring together internal teams to resolve merchant needs and drive outcomes on ambiguous issues without an established playbook.

Pay and Benefits

Perks:Health InsuranceRetirementPaid LeaveLearning Budget

Key Requirements

  • •3+ years of relevant experience and a Bachelor’s degree (or equivalent combination of education and experience).
  • •5+ years of relevant experience and a Bachelor’s degree (or equivalent combination of education and experience).
  • •Track record of owning high-value or strategic customer relationships and delivering commercial outcomes.
  • •Quantifiable examples of retaining and growing a complex book of business via cross-sell, upsell, or wallet-share growth.
  • •Comfort using AI and commercial data to prioritize opportunities and intervene early on churn or decline risk.
Experience:3+ yearsSMB salesEnterprise payments
Education:Bachelor's
Skills:OwnershipAnalytical judgmentProblem-solvingCollaborationForecasting discipline
Tech Stack:AI-powered toolsCommercial data

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn