BPO Customer Care Associate

NTT
Manila
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Time management","Organizational skills"]

Handle routine and non-routine customer questions and issues, taking escalated calls and resolving more complex cases using demonstrated knowledge. Ensure accurate, timely processing of transactions to meet client SLAs, including handling nonstandard pending transactions. Support operational readiness by preparing SOPs/process transitions and developing tactical plans to achieve project milestones while interacting with customers and first-line management.

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FursaFursa
NTT
NTT
1 month ago

BPO Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Handle routine and non-routine customer questions and issues, taking escalated calls and resolving more complex cases using demonstrated knowledge. Ensure accurate, timely processing of transactions to meet client SLAs, including handling nonstandard pending transactions. Support operational readiness by preparing SOPs/process transitions and developing tactical plans to achieve project milestones while interacting with customers and first-line management.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Handle routine customer questions and issues, escalating complex or unexpected matters to higher-level employees.
  • •Resolve more complex client situations using job experience and knowledge.
  • •Ensure accurate and timely completion of transactions to meet or exceed client SLAs.
  • •Prepare SOPs/process transitions and develop tactical/operational plans to achieve project milestones.
  • •Take escalated calls and identify and resolve issues related to nonstandard pending transactions.

Key Requirements

  • •1-3 years of relevant experience.
  • •High School Diploma or equivalent.
  • •Undergraduate degree or some college coursework preferred.
  • •Solid computer skills.
  • •Strong communication and customer service skills, with strong attention to detail, time management, and organizational skills.
Experience:1-3 years
Education:High School
Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn