Customer Care Rep

Amcor
Indianapolis
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Organizational skills","Analytical thinking","Team building","Problem-solving"]

Own end-to-end order intake and customer service for assigned accounts, processing web, email, EDI, or fax purchase orders through invoicing. Provide timely responses on order status, service requests, pricing, documentation, and invoicing while proactively monitoring orders and service levels. Resolve customer deductions, support returns, drive process improvements, and partner cross-functionally with Sales, Supply Chain, Demand Planning, Sales Ops, and transportation to meet service commitments.

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FursaFursa
Amcor
Amcor
1 week ago

Customer Care Rep

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own end-to-end order intake and customer service for assigned accounts, processing web, email, EDI, or fax purchase orders through invoicing. Provide timely responses on order status, service requests, pricing, documentation, and invoicing while proactively monitoring orders and service levels. Resolve customer deductions, support returns, drive process improvements, and partner cross-functionally with Sales, Supply Chain, Demand Planning, Sales Ops, and transportation to meet service commitments.
Location: Indianapolis
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage customer order intake and processing from receipt of POs through invoicing via web, email, EDI, or fax.
  • •Respond to customer requests for order status, service requirements, pricing inquiries, documentation needs, and invoicing.
  • •Proactively monitor customer orders, service levels, and order patterns; identify and implement account management and processing improvements.
  • •Initiate return authorizations and support the resolution of customer deductions.
  • •Develop and maintain reporting to capture order issues (pricing, inventory, shipping, delivery, invoicing) and support cross-functional coordination to meet service levels.

Pay and Benefits

Perks:Health InsuranceDentalVisionFlexible TimePaid LeaveRetirementLife InsurancePaid ParentalHsa/fsa

Key Requirements

  • •2–3 years of customer care or related experience.
  • •College degree preferred.
  • •Six Sigma certification is a plus.
  • •Communicate clearly and professionally in writing and verbally.
  • •Implement internal process improvements using sound analysis and historical data.
Skills:CommunicationOrganizational skillsAnalytical thinkingTeam buildingProblem-solving
Certifications:Six Sigma
Tech Stack:EDIFaxEmail

Company Brief

Amcor
Global packaging company that designs and manufactures flexible and rigid packaging solutions for food, beverage, healthcare, personal care, and home care products. Focuses on improving product protection, shelf life, recyclability, and sustainability.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1860
WebsiteLinkedIn