Juicebox

1 month ago

Customer Success Programs Lead (Education)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Build scalable customer success programs at Juicebox across education, community, and advocacy. Own onboarding academies, playbooks, in-product education, webinars, and office hours to accelerate product adoption; grow customer communities; identify and activate champions with exclusive access and references to drive adoption and expansion. This is a founder-mentality, high-ownership role located in SF, reporting to the VP of CS.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Customer Education: Build scalable programs that reduce CSM lift and empower customers to self-serve through onboarding academies, playbooks, in-product education, webinars, and office hours—driving faster time to value and product adoption.
•Community Programs: Build and grow customer communities that foster peer learning, advocacy, and virality through forums, Slack groups, user events, and customer-led content.
•Champion Programs: Identify and activate customer champions with exclusive access, recognition, and opportunities such as CABs, betas, events, case studies, and references to drive adoption and expansion.
•Location: In or willing to relocate to SF (in-person 5 days a week).
•Compensation: 180K - 280K base salary, based on experience. Generous benefits, including medical, dental, and vision. Lunch stipend.

Pay and Benefits

Salary: USD 180,000 - 280,000 annually

Equity and Bonus:Equity

Perks:MedicalDentalVisionMeal Allowance

Key Requirements

•4+ years in a CS Programs, Customer Education, Community, Champions or Lifecycle role at a fast growing company.
•Experience building at least one of these motions from scratch, not just inheriting one.
•Executive presence and the ability to hold a room with senior stakeholders.
•Strong content and communication instincts: you know how to make complex things simple and engaging.
•Founder mentality: comfortable operating before the playbook exists and independently without a lot of structure.

Experience:Customer successEducationSaaSCommunity

Skills:CommunicationLeadershipPresentationsRelationship-building

Company Brief

Juicebox

Juicebox builds an AI recruiting platform (PeopleGPT) that searches, scores, and automates outreach to talent across hundreds of data sources, helping recruiters and hiring teams find and engage candidates at scale.

Industry: HR Tech

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2024

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Juicebox

1 month ago

Customer Success Programs Lead (Education)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Customer Education: Build scalable programs that reduce CSM lift and empower customers to self-serve through onboarding academies, playbooks, in-product education, webinars, and office hours—driving faster time to value and product adoption.
•Community Programs: Build and grow customer communities that foster peer learning, advocacy, and virality through forums, Slack groups, user events, and customer-led content.
•Champion Programs: Identify and activate customer champions with exclusive access, recognition, and opportunities such as CABs, betas, events, case studies, and references to drive adoption and expansion.
•Location: In or willing to relocate to SF (in-person 5 days a week).
•Compensation: 180K - 280K base salary, based on experience. Generous benefits, including medical, dental, and vision. Lunch stipend.

Pay and Benefits

Salary: USD 180,000 - 280,000 annually

Equity and Bonus:Equity

Perks:MedicalDentalVisionMeal Allowance

Key Requirements

•4+ years in a CS Programs, Customer Education, Community, Champions or Lifecycle role at a fast growing company.
•Experience building at least one of these motions from scratch, not just inheriting one.
•Executive presence and the ability to hold a room with senior stakeholders.
•Strong content and communication instincts: you know how to make complex things simple and engaging.
•Founder mentality: comfortable operating before the playbook exists and independently without a lot of structure.

Experience:Customer successEducationSaaSCommunity

Skills:CommunicationLeadershipPresentationsRelationship-building

Company Brief

Juicebox

Industry: HR Tech

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2024

Website LinkedIn