Customer Success Programs Lead (Education)

Juicebox
San Francisco
Workplace: OnsiteFull timeUSD 180,000 - 280,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Leadership","Presentations","Relationship-building"]

Build scalable customer success programs at Juicebox across education, community, and advocacy. Own onboarding academies, playbooks, in-product education, webinars, and office hours to accelerate product adoption; grow customer communities; identify and activate champions with exclusive access and references to drive adoption and expansion. This is a founder-mentality, high-ownership role located in SF, reporting to the VP of CS.

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FursaFursa
Juicebox
Juicebox
3 months ago

Customer Success Programs Lead (Education)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Build scalable customer success programs at Juicebox across education, community, and advocacy. Own onboarding academies, playbooks, in-product education, webinars, and office hours to accelerate product adoption; grow customer communities; identify and activate champions with exclusive access and references to drive adoption and expansion. This is a founder-mentality, high-ownership role located in SF, reporting to the VP of CS.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Customer Education: Build scalable programs that reduce CSM lift and empower customers to self-serve through onboarding academies, playbooks, in-product education, webinars, and office hours—driving faster time to value and product adoption.
  • •Community Programs: Build and grow customer communities that foster peer learning, advocacy, and virality through forums, Slack groups, user events, and customer-led content.
  • •Champion Programs: Identify and activate customer champions with exclusive access, recognition, and opportunities such as CABs, betas, events, case studies, and references to drive adoption and expansion.
  • •Location: In or willing to relocate to SF (in-person 5 days a week).
  • •Compensation: 180K - 280K base salary, based on experience. Generous benefits, including medical, dental, and vision. Lunch stipend.

Pay and Benefits

Salary: USD 180,000 - 280,000 annually
Equity and Bonus:Equity
Perks:MedicalDentalVisionMeal Allowance

Key Requirements

  • •4+ years in a CS Programs, Customer Education, Community, Champions or Lifecycle role at a fast growing company.
  • •Experience building at least one of these motions from scratch, not just inheriting one.
  • •Executive presence and the ability to hold a room with senior stakeholders.
  • •Strong content and communication instincts: you know how to make complex things simple and engaging.
  • •Founder mentality: comfortable operating before the playbook exists and independently without a lot of structure.
Experience:Customer successEducationSaaSCommunity
Skills:CommunicationLeadershipPresentationsRelationship-building

Company Brief

Juicebox
Juicebox builds an AI recruiting platform (PeopleGPT) that searches, scores, and automates outreach to talent across hundreds of data sources, helping recruiters and hiring teams find and engage candidates at scale.
Industry: HR Tech
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2024
WebsiteLinkedIn