Manager, Revenue Cycle (Post-Appeals)

Natera
Austin
Workplace: RemoteFull timeUSD 101,400 - 120,000Function: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Leadership","Coaching","Communication","Project management","Data analysis"]

Oversee the Unresponded team within Revenue Cycle Billing Operations, leading post-appeal payer response tracking and resolution for commercial and non-commercial plans. Manage a large remote offshore/onshore workforce, reduce aging unresponded appeals, and maintain SLA compliance. Partner cross-functionally with Denials & Appeals, Technology, and operational leadership to implement workflow improvements, escalate errors, and build scalable SOPs as volume grows.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Natera
Natera
1 day ago

Manager, Revenue Cycle (Post-Appeals)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Oversee the Unresponded team within Revenue Cycle Billing Operations, leading post-appeal payer response tracking and resolution for commercial and non-commercial plans. Manage a large remote offshore/onshore workforce, reduce aging unresponded appeals, and maintain SLA compliance. Partner cross-functionally with Denials & Appeals, Technology, and operational leadership to implement workflow improvements, escalate errors, and build scalable SOPs as volume grows.
Location: Austin
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee day-to-day operations of the Unresponded team, including an offshore team and onshore analysts/supervisor.
  • •Monitor and drive resolution of post-appeal payer responses across plan types to ensure timely follow-up and accurate disposition.
  • •Identify backlog drivers and develop strategies to reduce aging unresponded appeals and meet SLA targets.
  • •Partner with technology and systems teams to define, prioritize, and implement workflow improvements.
  • •Manage performance of direct and indirect reports through goal-setting, productivity monitoring, coaching, and ongoing development.

Pay and Benefits

Salary: USD 101,400 - 120,000
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kCommuter BenefitsFree Testing

Key Requirements

  • •Bachelor's Degree in a related field or equivalent experience required.
  • •Minimum 5 years of experience managing large teams in billing, denials management, or revenue cycle operations in a laboratory or healthcare setting.
  • •Demonstrated experience managing large remote or offshore teams.
  • •Strong knowledge of payer appeals processes and post-appeal response workflows for commercial and non-commercial plans.
  • •Experience working cross-functionally with technology/systems teams to drive operational workflow improvements.
Experience:5+ yearsHealthcareLaboratoryRevenue cycle
Skills:LeadershipCoachingCommunicationProject managementData analysis
Tech Stack:Microsoft OfficeWordExcelPayer portalsBilling platformsAMD

Company Brief

Natera
Develops and commercializes genetic testing and diagnostics focused on reproductive health, oncology, and organ transplant to inform clinical decision-making and improve patient outcomes.
Industry: Diagnostics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Carlos, United States
Founded: 2004
WebsiteLinkedIn