Fortinet

3 weeks ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide advanced troubleshooting for Fortinet products (especially FortiGate) as a support and escalation point for customers and partners. Collect and analyze configuration and system information, recommend corrective actions, and educate customers to close networking and product knowledge gaps. Reproduce issues in lab environments, collaborate with QA and development through replication/testing, and manage technical cases through proper escalation and closure.

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide troubleshooting expertise for core Fortinet products, especially FortiGate.
•Collect, analyze, and recommend changes to configuration and customer system information.
•Provide customer education when gaps exist in networking or product knowledge.
•Reproduce customer environments on lab equipment to isolate issues and recommend solutions.
•Manage technical cases through escalation and customer communications until closure.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid HolidaysPaid Leave

Key Requirements

•Minimum 3+ years of experience in technical support or system administration in a networking/security company (or equivalent education).
•Bachelor’s degree in computer science, software engineering, or related field (or equivalent training and experience).
•Deep working knowledge of operating systems including Windows, OSX, and Unix/Linux.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
•Experience with security products such as firewalls, IDS/IPS, VPN, and virus scanning.

Experience:3+ yearsNetworkingSecurity

Education:Bachelor's

Skills:TroubleshootingProblem-solvingCommunication

Tech Stack:FortiGateWindowsOSXUnix/LinuxTCP/IPRouting protocolsL2/L3 switchingFirewallsIDS/IPSVPNVirus scanningKnowledge managementKCSAI toolsQADevelopment

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

3 weeks ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide troubleshooting expertise for core Fortinet products, especially FortiGate.
•Collect, analyze, and recommend changes to configuration and customer system information.
•Provide customer education when gaps exist in networking or product knowledge.
•Reproduce customer environments on lab equipment to isolate issues and recommend solutions.
•Manage technical cases through escalation and customer communications until closure.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid HolidaysPaid Leave

Key Requirements

•Minimum 3+ years of experience in technical support or system administration in a networking/security company (or equivalent education).
•Bachelor’s degree in computer science, software engineering, or related field (or equivalent training and experience).
•Deep working knowledge of operating systems including Windows, OSX, and Unix/Linux.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
•Experience with security products such as firewalls, IDS/IPS, VPN, and virus scanning.

Experience:3+ yearsNetworkingSecurity

Education:Bachelor's

Skills:TroubleshootingProblem-solvingCommunication

Tech Stack:FortiGateWindowsOSXUnix/LinuxTCP/IPRouting protocolsL2/L3 switchingFirewallsIDS/IPSVPNVirus scanningKnowledge managementKCSAI toolsQADevelopment

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn