Senior Technical Support Specialist

Fortinet
Atlanta
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 3+ yearsEducation: bachelorsSkills: ["Troubleshooting","Problem-solving","Communication"]

Provide advanced troubleshooting for Fortinet products (especially FortiGate) as a support and escalation point for customers and partners. Collect and analyze configuration and system information, recommend corrective actions, and educate customers to close networking and product knowledge gaps. Reproduce issues in lab environments, collaborate with QA and development through replication/testing, and manage technical cases through proper escalation and closure.

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FursaFursa
Fortinet
Fortinet
2 months ago

Senior Technical Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide advanced troubleshooting for Fortinet products (especially FortiGate) as a support and escalation point for customers and partners. Collect and analyze configuration and system information, recommend corrective actions, and educate customers to close networking and product knowledge gaps. Reproduce issues in lab environments, collaborate with QA and development through replication/testing, and manage technical cases through proper escalation and closure.
Location: Atlanta
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide troubleshooting expertise for core Fortinet products, especially FortiGate.
  • •Collect, analyze, and recommend changes to configuration and customer system information.
  • •Provide customer education when gaps exist in networking or product knowledge.
  • •Reproduce customer environments on lab equipment to isolate issues and recommend solutions.
  • •Manage technical cases through escalation and customer communications until closure.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid HolidaysPaid Leave

Key Requirements

  • •Minimum 3+ years of experience in technical support or system administration in a networking/security company (or equivalent education).
  • •Bachelor’s degree in computer science, software engineering, or related field (or equivalent training and experience).
  • •Deep working knowledge of operating systems including Windows, OSX, and Unix/Linux.
  • •Strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
  • •Experience with security products such as firewalls, IDS/IPS, VPN, and virus scanning.
Experience:3+ yearsNetworkingSecurity
Education:Bachelor's
Skills:TroubleshootingProblem-solvingCommunication
Tech Stack:FortiGateWindowsOSXUnix/LinuxTCP/IPRouting protocolsL2/L3 switchingFirewallsIDS/IPSVPNVirus scanningKnowledge managementKCSAI toolsQADevelopment

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn