Consumer Recovery Manager

Fifth Third Bancorp
Texas, Cincinnati, Michigan
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 3+ yearsEducation: high_schoolSkills: ["Leadership","Communication","Detail orientation","Analytical skills","Problem-solving"]

Lead a department to meet or exceed customer service and productivity goals, focusing on resolving issues and processing functions in a customer-centric way. Oversee a cross-functional team, manage workflow for efficiency and compliance, and serve as a subject matter expert partnering with risk teams and external auditors. Drive change management, improve processes to reduce risk exposure, handle escalated customer/service issues, and support hiring, training, and performance reviews.

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Fifth Third Bancorp
Fifth Third Bancorp
10 hours ago

Consumer Recovery Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead a department to meet or exceed customer service and productivity goals, focusing on resolving issues and processing functions in a customer-centric way. Oversee a cross-functional team, manage workflow for efficiency and compliance, and serve as a subject matter expert partnering with risk teams and external auditors. Drive change management, improve processes to reduce risk exposure, handle escalated customer/service issues, and support hiring, training, and performance reviews.
Location: Texas, Cincinnati, Michigan
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Provide department leadership and oversee a cross-functional team of staff and contract employees.
  • •Plan, assign, and monitor workflow to maintain efficiency, effectiveness, and compliance with technical and regulatory requirements.
  • •Act as subject matter expert with risk partners and external auditors; oversee issues management to remediate process gaps and accounts.
  • •Resolve escalated customer or service issues to deliver best-in-class service.
  • •Drive change management and continually review department/bank processes to identify risk exposure and training needs.

Key Requirements

  • •High school diploma required; bachelor’s degree preferred.
  • •Minimum 3 years supervisory/lead experience required.
  • •Minimum 3 years collections, customer service, operations, or equivalent experience required.
  • •Excellent verbal and written communication skills.
  • •Strong experience with Microsoft Office products (Word, Excel, PowerPoint, Outlook) and proven leadership/analytical skills.
Experience:3+ yearsCollectionsCustomer serviceOperationsLoan collectionCustomer experienceRisk management
Education:High School
Skills:LeadershipCommunicationDetail orientationAnalytical skillsProblem-solving
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft PowerPointOutlookMicrosoft Office

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
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