Careem

2 months ago

Automation & AI Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead and program-manage the automation and AI initiatives across Careem's Care operations, coordinating with engineering, product, data science, and business leads to design, implement, and scale AI-powered automation, NLP, and RPA solutions that improve care efficiency, customer experience, and regional operations. You'll translate data into actionable insights, drive change management, localize solutions for markets like UAE, Jordan, and KSA, and track metrics such as contact rate and CSAT to demonstrate impact.

Location: Karachi

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Manager level

Key Responsibilities

•Program manage the end-to-end automation program roadmap for Careem Care: including but not limited to self-service flows, AI-driven triage, proactive notifications, and escalation automation
•Partner with business and care leads across verticals to analyze contact drivers, disposition trends, and pain points to identify automation and process improvement opportunities
•Collaborate with Care and org-wide Engineering, Product, verticals, data science, and Operations to program manage and support roll out AI-enabled solutions that enhance care efficiency and quality of delivery
•Drive change management to ensure successful adoption of automation tools across Careem’s regional care teams
•Localize and roll out solutions tailored and compliant to each market (UAE, Jordan, KSA)

Pay and Benefits

Perks:Remote WorkHealth InsuranceGym MembershipPaid Leave

Key Requirements

•Bachelor’s or Master’s in Computer Science, Data Science, Statistics, or a related technical field
•6+ years of experience working with machine learning program management, analytics in any form- ideally in tech, e-commerce, or service excellence organizations
•Solid Python skills, especially with libraries like pandas, NumPy, and scikit-learn
•A strong grasp of ML fundamentals like classification, regression, cross-validation, and evaluation metrics
•Familiarity with at least one ML framework such as TensorFlow, PyTorch, or XGBoost
•Advanced analytical capability: proficiency in SQL, Excel, Power BI / Tableau, or other BI tools

Experience:6+ yearsAIAnalyticsE-commerceTechService excellence

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingStakeholder managementProject management

Languages:English

Tech Stack:PythonPandasNumPyScikit-learnTensorFlowPyTorchXGBoostSQLExcelPower BITableauZendeskSalesforce

Company Brief

Careem

Careem is a Dubai-based super app offering ride-hailing, delivery, payments and other on-demand services across the Middle East, Pakistan and North Africa, connecting consumers with drivers, merchants and service providers.

Industry: Mobility Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Series E+

Headquarters: Dubai, United Arab Emirates

Founded: 2012

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Careem

2 months ago

Automation & AI Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Karachi

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Manager level

Key Responsibilities

•Program manage the end-to-end automation program roadmap for Careem Care: including but not limited to self-service flows, AI-driven triage, proactive notifications, and escalation automation
•Partner with business and care leads across verticals to analyze contact drivers, disposition trends, and pain points to identify automation and process improvement opportunities
•Collaborate with Care and org-wide Engineering, Product, verticals, data science, and Operations to program manage and support roll out AI-enabled solutions that enhance care efficiency and quality of delivery
•Drive change management to ensure successful adoption of automation tools across Careem’s regional care teams
•Localize and roll out solutions tailored and compliant to each market (UAE, Jordan, KSA)

Pay and Benefits

Perks:Remote WorkHealth InsuranceGym MembershipPaid Leave

Key Requirements

•Bachelor’s or Master’s in Computer Science, Data Science, Statistics, or a related technical field
•6+ years of experience working with machine learning program management, analytics in any form- ideally in tech, e-commerce, or service excellence organizations
•Solid Python skills, especially with libraries like pandas, NumPy, and scikit-learn
•A strong grasp of ML fundamentals like classification, regression, cross-validation, and evaluation metrics
•Familiarity with at least one ML framework such as TensorFlow, PyTorch, or XGBoost
•Advanced analytical capability: proficiency in SQL, Excel, Power BI / Tableau, or other BI tools

Experience:6+ yearsAIAnalyticsE-commerceTechService excellence

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingStakeholder managementProject management

Languages:English

Tech Stack:PythonPandasNumPyScikit-learnTensorFlowPyTorchXGBoostSQLExcelPower BITableauZendeskSalesforce

Company Brief

Careem

Industry: Mobility Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Series E+

Headquarters: Dubai, United Arab Emirates

Founded: 2012

Glassdoor: 3.5

Website LinkedIn Glassdoor