Escalation Operations Project Intern (TikTok Shop - Governance and Experience-US Seller & Creator Service Operations) - 2026 Start

TikTok
Seattle
Workplace: OnsiteInternshipFunction: Administration & Executive AssistanceSkills: ["Analytical thinking","Problem-solving","Written communication","Verbal communication","Relationship building"]

Support the AMER Oncall Service and Operations team by helping resolve seller and creator escalations through case management, issue research, and coordination with cross-functional partners. Contribute to improvement initiatives by identifying recurring issues, summarizing findings, and tracking operational metrics such as CSAT and SLA. Maintain up-to-date knowledge resources, SOPs, and process documentation, and assist with QA, training, and readiness activities.

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FursaFursa
TikTok
TikTok
4 hours ago

Escalation Operations Project Intern (TikTok Shop - Governance and Experience-US Seller & Creator Service Operations) - 2026 Start

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support the AMER Oncall Service and Operations team by helping resolve seller and creator escalations through case management, issue research, and coordination with cross-functional partners. Contribute to improvement initiatives by identifying recurring issues, summarizing findings, and tracking operational metrics such as CSAT and SLA. Maintain up-to-date knowledge resources, SOPs, and process documentation, and assist with QA, training, and readiness activities.
Location: Seattle
Workplace: Onsite
Employment Type: Internship
Job Function: Administration & Executive Assistance
Seniority: Intern level

Key Responsibilities

  • •Support the resolution of seller and creator escalations by assisting with case management, researching issues, and coordinating with cross-functional teams.
  • •Help identify recurring issues, summarize findings, and contribute to improvement initiatives that enhance seller and creator experience.
  • •Track operational metrics (e.g., CSAT, SLA), monitor improvement plans, and compile data for team reporting and analysis.
  • •Maintain knowledge management resources, SOPs, and process documentation to keep information organized and up to date.
  • •Support QA and training initiatives by coordinating administrative tasks, preparing materials, and assisting with team readiness activities.

Key Requirements

  • •Currently pursuing a Bachelor’s or Master’s degree in a relevant field such as Business Administration, Operations Management, Project Management, Engineering, Information Systems, Compliance, or a related discipline.
  • •Strong analytical and problem-solving skills to structure ambiguous issues and turn data into insights.
  • •Strong written and verbal communication skills to work with internal stakeholders.
  • •Interest in learning escalation processes and handling complex customer or stakeholder situations.
  • •Interest in process improvement and operational efficiency, including familiarity with or interest in AI and automation tools for operations.
Experience:MarketplaceE-commerceComplianceGovernanceTrust & safety
Education:
Skills:Analytical thinkingProblem-solvingWritten communicationVerbal communicationRelationship building
Tech Stack:AIAutomation tools

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn