Hotel Leisure Assistant

Waitrose & Partners
United Kingdom
Workplace: OnsiteTemporaryGBP 13 - 13.25 hourlyFunction: Administration & Executive AssistanceSkills: ["Customer service","Communication","Teamwork","Problem-solving","Continuous learning"]

Deliver consistently outstanding, warm customer service across bar and restaurant operations at Brownsea Island. Take and process orders, check back, clear down and set tables to operational standards, and liaise with the kitchen team to support smooth service. Resolve guest queries and complaints as first point of contact while maintaining food hygiene and cleanliness routines, handling payments safely, and following PPE and department improvements. Flexibly support other hotel departments as needed.

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Waitrose & Partners
Waitrose & Partners
1 day ago

Hotel Leisure Assistant

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Deliver consistently outstanding, warm customer service across bar and restaurant operations at Brownsea Island. Take and process orders, check back, clear down and set tables to operational standards, and liaise with the kitchen team to support smooth service. Resolve guest queries and complaints as first point of contact while maintaining food hygiene and cleanliness routines, handling payments safely, and following PPE and department improvements. Flexibly support other hotel departments as needed.
Location: United Kingdom
Workplace: Onsite
Employment Type: Temporary
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Represent the brand by delivering excellent service to guests and team members.
  • •Interact with guests, share product knowledge on drinks and food, and take orders while checking back.
  • •Liaise with the kitchen team to support service and resolve operational queries.
  • •Resolve guest queries/complaints at the first point of contact.
  • •Support cleanliness, food hygiene, payment handling, PPE compliance, and departmental improvements; help other hotel departments when required.

Pay and Benefits

Salary: GBP 13 - 13.25 hourly

Key Requirements

  • •Provide consistently outstanding, warm customer service in a hotel environment.
  • •Support bar and restaurant operations, including taking orders and assisting with guest queries.
  • •Maintain food hygiene and cleanliness standards, including completing daily and weekly cleaning schedules.
  • •Handle payments in line with hotel standards and follow required PPE correctly.
  • •Demonstrate allergen awareness and confidently deal with guest allergen queries.
Skills:Customer serviceCommunicationTeamworkProblem-solvingContinuous learning

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn