WPP SSC MY | Internship - Service Management

WPP
Malaysia
Workplace: HybridInternshipFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Process documentation","Root cause analysis","Analytics","Communication","Continuous improvement"]

Support service management activities by helping track KPI and SLA performance, maintain process compliance documentation, and assist with service review activities using ITIL-based practices. Contribute to process mapping and optimization by creating process maps, SOPs, and operational documentation and participating in root cause analysis. Help collect and analyze operational data, maintain dashboards and reports, and support continuous improvement projects across service quality and efficiency.

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FursaFursa
WPP
WPP
1 day ago

WPP SSC MY | Internship - Service Management

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Last checked: 16 hours agoStatus: Live

Job Summary

Support service management activities by helping track KPI and SLA performance, maintain process compliance documentation, and assist with service review activities using ITIL-based practices. Contribute to process mapping and optimization by creating process maps, SOPs, and operational documentation and participating in root cause analysis. Help collect and analyze operational data, maintain dashboards and reports, and support continuous improvement projects across service quality and efficiency.
Location: Malaysia
Workplace: Hybrid
Employment Type: Internship
Job Function: Solutions Engineering & Sales Engineering
Seniority: Intern level

Key Responsibilities

  • •Document and analyze existing business processes, create process maps and SOPs, and support process improvement initiatives including root cause analysis.
  • •Monitor and report service management activities by tracking KPI and SLA performance, maintaining process compliance documentation, and assisting in service review activities.
  • •Collect, analyze, and report operational data to support decision-making; help maintain dashboards and generate performance reports and insights.
  • •Support continuous improvement projects by gathering data, tracking progress, and documenting improvement initiatives.
  • •Perform ad-hoc tasks assigned by the manager.

Key Requirements

  • •Currently pursuing a Bachelor's Degree in Business Administration, Information Technology, Business Computer, Data Analytics, or a related field.
  • •Proficient in Microsoft Office (Excel, PowerPoint, Word).
  • •Good command of written and spoken English.
  • •Mandarin proficiency is an advantage for regular communication with stakeholders in the Taiwan market.
Education:Bachelor's in Business Administration, Information Technology, Business Computer, Data Analytics (or related field)
Skills:Process documentationRoot cause analysisAnalyticsCommunicationContinuous improvement
Languages:EnglishMandarin
Tech Stack:Microsoft OfficeExcelPowerPointWordITILDashboardsSOPs

Company Brief

WPP
Global marketing and communications services group offering advertising, media investment management, branding, public relations, and digital services to multinational clients across industries.
Industry: Advertising Media Groups
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1971
WebsiteLinkedIn