Manager/Sr Manager - Field Analytics

American Express
Gurugram
Workplace: HybridFull timeFunction: Data Analytics & Business IntelligenceSkills: ["Analytical judgment","Stakeholder management","Leadership","Collaboration","Business writing"]

Lead merchant trigger intelligence and scaled field analytics capabilities for the UMGEA GMNS Analytics team. You will advance deterministic and predictive trigger logic, integrate trigger workflows into enterprise platforms, and build measurement frameworks to quantify business impact such as charge volume retained and merchant issues resolved. Partner across Field, Marketing, Product, Technology, Compliance, and business stakeholders to move analytics pilots into compliant, production-ready capabilities while leading and inspiring the analytics team.

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FursaFursa
American Express
American Express
1 day ago

Manager/Sr Manager - Field Analytics

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Last checked: 29 minutes agoStatus: Live

Job Summary

Lead merchant trigger intelligence and scaled field analytics capabilities for the UMGEA GMNS Analytics team. You will advance deterministic and predictive trigger logic, integrate trigger workflows into enterprise platforms, and build measurement frameworks to quantify business impact such as charge volume retained and merchant issues resolved. Partner across Field, Marketing, Product, Technology, Compliance, and business stakeholders to move analytics pilots into compliant, production-ready capabilities while leading and inspiring the analytics team.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead the development, delivery, and scaling of analytics-driven merchant trigger capabilities for proactive retention, growth, and experience improvement.
  • •Translate merchant behavior and transaction patterns into trigger logic, prioritization frameworks, and treatment playbooks.
  • •Partner with Field, Marketing, Product, Technology, and Compliance to integrate trigger workflows into scalable platforms.
  • •Support transition of analytics pilots into compliant, production-ready capabilities aligned to enterprise governance and risk standards.
  • •Leverage emerging technologies (including GenAI) to improve intelligence and enable field enablement while leading a high-performing analytics team.

Pay and Benefits

Perks:RetirementHealth InsuranceDentalVisionLife InsuranceDisabilityPaid ParentalWellness StipendCounseling SupportLearning Budget

Key Requirements

  • •4+ years of experience in data or analytics with strong business acumen.
  • •Intellectual curiosity and agility to structure shifting priorities and manage ambiguity.
  • •Ability to drive insights from data, manage multiple projects, and deliver results in a fast-paced environment.
  • •Strong leadership and collaboration skills to challenge the status quo and inspire a team.
  • •Technical familiarity with Google BigQuery, SQL, R, Python, Lumi, PySpark, and Tableau.
Education:
Skills:Analytical judgmentStakeholder managementLeadershipCollaborationBusiness writing
Tech Stack:Google BigQuerySQLRPythonLumiPySparkTableauMachine LearningGenAICloud

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn