Customer Care Agent (Bucarest, RO, 020339)

Allianz
Romania
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Multilingual","Teamwork","Customer focus","Problem-solving"]

Customer Care Agent role responsible for first-line support to customers, handling inbound calls, coordinating back-office services like roadside assistance and travel arrangements, and following up to ensure continued care. The position emphasizes empathy, multilingual communication, flexibility with shifts, and collaboration within a multicultural Allianz team. Training is provided with ongoing development and a focus on delivering outstanding customer experiences.

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FursaFursa
Allianz
Allianz
5 months ago

Customer Care Agent (Bucarest, RO, 020339)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Customer Care Agent role responsible for first-line support to customers, handling inbound calls, coordinating back-office services like roadside assistance and travel arrangements, and following up to ensure continued care. The position emphasizes empathy, multilingual communication, flexibility with shifts, and collaboration within a multicultural Allianz team. Training is provided with ongoing development and a focus on delivering outstanding customer experiences.
Location: Romania
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle inbound calls and provide quick, accurate, and empathetic assistance to customers.
  • •Collaborate with partners to organize services such as roadside assistance, emergency transport, or travel arrangements.
  • •Ensure customers receive ongoing support by arranging additional services (e.g., car rentals, vehicle repatriation) and conducting follow-up calls.
  • •Participate in a structured 4-6 month training program with hands-on practice and dedicated trainer support.
  • •Work with a multicultural team to deliver a positive customer experience.

Pay and Benefits

Perks:TrainingFlexible Hours

Key Requirements

  • •Advanced level (C1 or higher) in English (mandatory).
  • •Advanced level (C1 or higher) in at least one additional foreign language (e.g., French, Italian, Spanish, German, etc.).
  • •Customer Focus: A genuine desire to help others and provide outstanding service.
  • •Teamwork: A collaborative mindset and the ability to work effectively with colleagues and partners.
  • •Resilience: Calm, professional, and solution-oriented, even in high-pressure situations.
Experience:InsuranceCustomer service
Skills:CommunicationEmpathyMultilingualTeamworkCustomer focusProblem-solving
Languages:English

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn