EquipmentShare

1 month ago

IT Support Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide first-line IT support across hardware, software, and devices for a corporate HQ in Columbia, MO. Respond to requests via phone, email, Slack; troubleshoot PCs, TVs, mobile devices, printers, and network; assist with account access and onboarding/offboarding; document interactions; escalate issues to Tier 2 and collaborate with IT teammates, including after-hours on-call.

Location: Columbia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to incoming support requests via phone, email, Slack, or our ITSM platform.
•Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity.
•Assist users with software applications, account access, and password resets.
•Document all support interactions and solutions in the ticketing system.
•Escalate unresolved issues to Tier 2 support with clear and detailed information.

Pay and Benefits

Perks:Health InsuranceDentalVision401kVolunteer Time

Key Requirements

•Strong working knowledge of Windows and macOS operating systems.
•Basic knowledge of printer functionality.
•Familiarity with mobile devices (iOS, tablets, and Android) and common office applications.
•Familiarity with ITSM, ITIL, and IT best practices are preferred.
•Excellent customer service skills, including patience, empathy, and strong communication.

Experience:It supportHelp deskIT services

Education:High School

Skills:WindowsMacOSITSMITILAVNetworkTicketingOnboarding

Certifications:A+ITIL

Languages:English

Tech Stack:WindowsMacOSITSMITILSlackNetworkingPrinters

Company Brief

EquipmentShare

Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.

Industry: Construction Tech

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Columbia, United States

Founded: 2015

Website LinkedIn

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EquipmentShare

1 month ago

IT Support Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Columbia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to incoming support requests via phone, email, Slack, or our ITSM platform.
•Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity.
•Assist users with software applications, account access, and password resets.
•Document all support interactions and solutions in the ticketing system.
•Escalate unresolved issues to Tier 2 support with clear and detailed information.

Pay and Benefits

Perks:Health InsuranceDentalVision401kVolunteer Time

Key Requirements

•Strong working knowledge of Windows and macOS operating systems.
•Basic knowledge of printer functionality.
•Familiarity with mobile devices (iOS, tablets, and Android) and common office applications.
•Familiarity with ITSM, ITIL, and IT best practices are preferred.
•Excellent customer service skills, including patience, empathy, and strong communication.

Experience:It supportHelp deskIT services

Education:High School

Skills:WindowsMacOSITSMITILAVNetworkTicketingOnboarding

Certifications:A+ITIL

Languages:English

Tech Stack:WindowsMacOSITSMITILSlackNetworkingPrinters

Company Brief

EquipmentShare

Industry: Construction Tech

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Columbia, United States

Founded: 2015

Website LinkedIn