Lady In Red

Kempinski
Dubai
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Communication","Supervisory skills"]

Serve as the hotel’s “Lady in Red,” an extended arm of the General Manager, welcoming VIPs and guests with exceptional service. Represent the hotel philosophy internally and externally, coordinate VIP itineraries and greetings, manage guest history and feedback, handle complaints, and support guest satisfaction through proactive engagement across the property. Empowered to make immediate decisions related to guest well-being and handle upgrades/comps/rebates per policy.

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Kempinski
Kempinski
6 hours ago

Lady In Red

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Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the hotel’s “Lady in Red,” an extended arm of the General Manager, welcoming VIPs and guests with exceptional service. Represent the hotel philosophy internally and externally, coordinate VIP itineraries and greetings, manage guest history and feedback, handle complaints, and support guest satisfaction through proactive engagement across the property. Empowered to make immediate decisions related to guest well-being and handle upgrades/comps/rebates per policy.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Communicate the hotel and company philosophy, and represent the hotel internally with in-depth knowledge of the hotel and local city layout.
  • •Welcome, facilitate, and bid farewell to guests, with top VIPs requiring arrival welcome, room escort, and departure farewell.
  • •Collect and share VIP feedback information (e.g., via daily guest fact sheets/reports, newsletters) and keep information updated in the guest profile.
  • •Handle guest complaints and requests politely and efficiently; maintain records, follow up, and inform relevant operating departments.
  • •Prepare tailor-made guest itineraries for top VIPs when appropriate, coordinate VIP greetings/departures, and make empowered immediate decisions regarding guest well-being; participate in training and daily briefings.

Key Requirements

  • •Minimum 3 years experience in a Manager level position in Front Office or Guest Relations, preferably in an international five-star hotel.
  • •Supervisory skills.
  • •Luxury hotel experience.
  • •Good communication skills.
  • •Food & Beverage and Sales experience is a plus.
Experience:HospitalityLuxury hotels
Skills:CommunicationSupervisory skills
Tech Stack:GoogleOpera PMS

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
Glassdoor
Glassdoor: 4.0
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