Match Group

1 month ago

Knowledge Management Program Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Build and scale the knowledge infrastructure powering Trust & Safety at Hinge. Establish governance, centralize knowledge as the single source of truth, manage knowledge platforms, and link policy, guidance, and SOPs to prevent drift. Drive AI-enabled moderation readiness, measure success, and improve knowledge quality across cross-functional teams.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Establish governance models for knowledge creation, review, maintenance, and retirement.
•Design and operationalize a centralized knowledge management system that serves as the single source of truth for Trust & Safety.
•Own knowledge infrastructure—including platform selection, configuration, and integrations.
•Implement version controls, logging, and retrieval mechanisms within the knowledge infrastructure.
•Build systems that link policy, guidance, and SOPs to prevent drift.

Pay and Benefits

Perks:401kLearning BudgetParental LeaveDate StipendFertility Support

Key Requirements

•2+ years of experience in a Knowledge Management program, with a track record of building or scaling knowledge systems in complex, regulated, or operational environments.
•Strong familiarity with knowledge platforms (e.g., Guru, Notion, Zendesk, CMS tools) and an understanding of their limitations.
•Expertise in taxonomy design, information architecture, and content structuring strongly preferred.
•Excellent communication skills, able to articulate complex concepts clearly to stakeholders across functions and levels.
•Analytically minded, using data from diverse sources to identify trends and drive continuous improvement.

Experience:2+ yearsKnowledge managementTrust & safetyPlatforms

Skills:CommunicationAnalytical thinkingCollaborationOrganizationProblem-solving

Languages:English

Tech Stack:GuruNotionZendeskCMSTaxonomy designInformation architecture

Company Brief

Match Group

Operates a portfolio of consumer dating products and services, including Tinder, Match.com, PlentyOfFish, and Hinge, connecting millions of users globally through mobile and web platforms.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dallas, United States

Founded: 1995

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Match Group

1 month ago

Knowledge Management Program Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Establish governance models for knowledge creation, review, maintenance, and retirement.
•Design and operationalize a centralized knowledge management system that serves as the single source of truth for Trust & Safety.
•Own knowledge infrastructure—including platform selection, configuration, and integrations.
•Implement version controls, logging, and retrieval mechanisms within the knowledge infrastructure.
•Build systems that link policy, guidance, and SOPs to prevent drift.

Pay and Benefits

Perks:401kLearning BudgetParental LeaveDate StipendFertility Support

Key Requirements

•2+ years of experience in a Knowledge Management program, with a track record of building or scaling knowledge systems in complex, regulated, or operational environments.
•Strong familiarity with knowledge platforms (e.g., Guru, Notion, Zendesk, CMS tools) and an understanding of their limitations.
•Expertise in taxonomy design, information architecture, and content structuring strongly preferred.
•Excellent communication skills, able to articulate complex concepts clearly to stakeholders across functions and levels.
•Analytically minded, using data from diverse sources to identify trends and drive continuous improvement.

Experience:2+ yearsKnowledge managementTrust & safetyPlatforms

Skills:CommunicationAnalytical thinkingCollaborationOrganizationProblem-solving

Languages:English

Tech Stack:GuruNotionZendeskCMSTaxonomy designInformation architecture

Company Brief

Match Group

Operates a portfolio of consumer dating products and services, including Tinder, Match.com, PlentyOfFish, and Hinge, connecting millions of users globally through mobile and web platforms.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dallas, United States

Founded: 1995

Glassdoor: 3.8

Website LinkedIn Glassdoor