Ziina

4 months ago

Partner Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Own a portfolio of VIP merchant relationships, delivering white-glove support while managing escalations end-to-end. Drive product adoption and re-engagement through onboarding, feature education, adoption nudges, and targeted engagement. Use analytics (Metabase) to track merchant health, spot churn risks early, and turn voice-of-customer feedback into actionable product insights. Partner cross-functionally to unblock merchants and improve outcomes, scaling the playbook with automation where appropriate.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a portfolio of VIP merchant relationships and deliver white-glove support with speed, clarity, and care.
•Lead complex problem-solving and escalations, managing sensitive cases end-to-end.
•Drive product adoption and re-engagement, running recurring success workflows such as onboarding check-ins and feature education.
•Identify and implement automation improvements across the user journey, turning repeatable workflows into playbooks and AI-enabled operations.
•Use Metabase to track merchant health and performance, spot churn signals early, and partner cross-functionally to improve outcomes.

Key Requirements

•4+ years in Customer Success (account management may count), ideally in PLG tech, fintech, or B2B SaaS.
•Experience owning and improving key CS metrics such as revenue retention, revenue growth, and churn reduction.
•Track record managing high-value, complex accounts through sensitive escalations, ideally in a product-led environment.
•Ability to build structure using OKRs, workflows, automations, and measurable outcomes.
•Data-fluent approach to prioritizing high-impact work, spotting risks, and improving retention.

Experience:4+ yearsPLGFintechB2B SaaS

Skills:Customer-first mindsetCommercial awarenessFirst-principles thinkingBias for actionExcellent communication

Languages:EnglishArabic

Tech Stack:MetabaseAI

Company Brief

Ziina

Provides fast, secure mobile payments and peer-to-peer money transfers in the UAE and GCC, enabling consumers and merchants to send, receive, and pay using phone numbers and QR codes, with a focus on low fees and simplified onboarding.

Industry: Payments

Headquarters: Dubai, United Arab Emirates

Website

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Ziina

4 months ago

Partner Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a portfolio of VIP merchant relationships and deliver white-glove support with speed, clarity, and care.
•Lead complex problem-solving and escalations, managing sensitive cases end-to-end.
•Drive product adoption and re-engagement, running recurring success workflows such as onboarding check-ins and feature education.
•Identify and implement automation improvements across the user journey, turning repeatable workflows into playbooks and AI-enabled operations.
•Use Metabase to track merchant health and performance, spot churn signals early, and partner cross-functionally to improve outcomes.

Key Requirements

•4+ years in Customer Success (account management may count), ideally in PLG tech, fintech, or B2B SaaS.
•Experience owning and improving key CS metrics such as revenue retention, revenue growth, and churn reduction.
•Track record managing high-value, complex accounts through sensitive escalations, ideally in a product-led environment.
•Ability to build structure using OKRs, workflows, automations, and measurable outcomes.
•Data-fluent approach to prioritizing high-impact work, spotting risks, and improving retention.

Experience:4+ yearsPLGFintechB2B SaaS

Skills:Customer-first mindsetCommercial awarenessFirst-principles thinkingBias for actionExcellent communication

Languages:EnglishArabic

Tech Stack:MetabaseAI

Company Brief

Ziina

Industry: Payments

Headquarters: Dubai, United Arab Emirates

Website