Technical Customer Support Specialist

Zoo
Los Angeles
Workplace: HybridFull timeUSD 60,000 - 80,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Problem-solving","Empathy","Organization","Customer-focused"]

Join Zoo as a Technical Customer Support Specialist to help users succeed with Zoo Design Studio and Zookeeper. You’ll troubleshoot CAD workflows and AI-enabled features, collaborate with engineering, create help content, and drive product improvements through customer feedback in a fast-growing hardware design tools company.

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FursaFursa
Zoo
Zoo
3 months ago

Technical Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Join Zoo as a Technical Customer Support Specialist to help users succeed with Zoo Design Studio and Zookeeper. You’ll troubleshoot CAD workflows and AI-enabled features, collaborate with engineering, create help content, and drive product improvements through customer feedback in a fast-growing hardware design tools company.
Location: Los Angeles
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as the primary point of contact for customer questions across email, social media, community forums, and support tickets
  • •Troubleshoot technical issues related to Zoo Design Studio, CAD workflows, file imports/exports, and AI-assisted Zookeeper features
  • •Investigate customer-reported bugs, gather reproduction steps, and partner with engineering to resolve issues
  • •Escalate complex technical issues while maintaining clear communication with customers
  • •Create and maintain support documentation, FAQs, tutorials, and knowledge base articles

Pay and Benefits

Salary: USD 60,000 - 80,000 annually
Equity and Bonus:Equity

Key Requirements

  • •2+ years in customer support, technical support, customer success, or a similar role
  • •Experience supporting SaaS, developer tools, engineering software, or CAD products
  • •Exceptional written and verbal communication skills
  • •Strong problem-solving skills and attention to detail
  • •Ability to explain technical concepts in a clear and approachable way
Experience:2+ yearsSaaSCADEngineering softwareDeveloper tools
Skills:CommunicationProblem-solvingEmpathyOrganizationCustomer-focused
Languages:English
Tech Stack:Zoo Design StudioZookeeperCADAICloud-nativeSaaS

Company Brief

Zoo
Provides a developer platform and tooling to streamline building, testing, and previewing web and mobile applications across environments. Aims to simplify local development workflows, collaboration, and deployment previews for engineering teams.
Industry: Developer Tools
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