Zoo

1 month ago

Technical Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Join Zoo as a Technical Customer Support Specialist to help users succeed with Zoo Design Studio and Zookeeper. You’ll troubleshoot CAD workflows and AI-enabled features, collaborate with engineering, create help content, and drive product improvements through customer feedback in a fast-growing hardware design tools company.

Location: Los Angeles

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the primary point of contact for customer questions across email, social media, community forums, and support tickets
•Troubleshoot technical issues related to Zoo Design Studio, CAD workflows, file imports/exports, and AI-assisted Zookeeper features
•Investigate customer-reported bugs, gather reproduction steps, and partner with engineering to resolve issues
•Escalate complex technical issues while maintaining clear communication with customers
•Create and maintain support documentation, FAQs, tutorials, and knowledge base articles

Pay and Benefits

Salary: USD 60,000 - 80,000 annually

Equity and Bonus:Equity

Key Requirements

•2+ years in customer support, technical support, customer success, or a similar role
•Experience supporting SaaS, developer tools, engineering software, or CAD products
•Exceptional written and verbal communication skills
•Strong problem-solving skills and attention to detail
•Ability to explain technical concepts in a clear and approachable way

Experience:2+ yearsSaaSCADEngineering softwareDeveloper tools

Skills:CommunicationProblem-solvingEmpathyOrganizationCustomer-focused

Languages:English

Tech Stack:Zoo Design StudioZookeeperCADAICloud-nativeSaaS

Company Brief

Zoo

Provides a developer platform and tooling to streamline building, testing, and previewing web and mobile applications across environments. Aims to simplify local development workflows, collaboration, and deployment previews for engineering teams.

Industry: Developer Tools

Website

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Zoo