Groups and Events Coordinator (Cape Town, ZA)

Kerzer International
Cape Town
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 1+ yearsEducation: certificationSkills: ["Highly organized","Sales-driven","Detail-oriented","Confident client-facing","Strong communication","Negotiation","Relationship management","Ability to coordinate multiple departments","Empathy","Warmth"]

Coordinate group and event business for One&Only Cape Town by representing the hotel during site inspections and client visits, responding to enquiries, and preparing tailored proposals. Negotiate contracts, capture accurate booking details in Delphi and Opera, and lead pre-con meetings and show rounds so operational departments are fully prepared for VIPs and groups. Manage client relationships end-to-end, including deadlines, deposits, room pickup, billing, and issue resolution with hotel teams.

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Kerzer International
Kerzer International
2 days ago

Groups and Events Coordinator (Cape Town, ZA)

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Last checked: 11 hours agoStatus: Live

Job Summary

Coordinate group and event business for One&Only Cape Town by representing the hotel during site inspections and client visits, responding to enquiries, and preparing tailored proposals. Negotiate contracts, capture accurate booking details in Delphi and Opera, and lead pre-con meetings and show rounds so operational departments are fully prepared for VIPs and groups. Manage client relationships end-to-end, including deadlines, deposits, room pickup, billing, and issue resolution with hotel teams.
Location: Cape Town
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Represent the hotel during site inspections and client visits and respond promptly to enquiries.
  • •Prepare tailored proposals, negotiate contracts, and ensure booking details are accurately captured in Delphi and Opera.
  • •Conduct show rounds, understand hotel facilities and activities, and coordinate with operational departments for groups and events.
  • •Manage client relationships throughout the event, monitoring deadlines, deposits, room pickup, attrition dates, and satisfaction.
  • •Handle financial and administrative tasks including pro forma invoices, billing monitoring, group/event account finalization, and resolving client concerns with relevant departments.

Key Requirements

  • •Minimum 1 years’ experience in a 4/5* environment.
  • •Diploma or qualification in Hospitality Management.
  • •Previous experience in Sales or Event Management preferable.
  • •Strong communication, interpersonal, and customer service skills.
  • •Ability to comply with hygiene and health and safety guidelines, with attention to detail and decision-making ability.
Experience:1+ yearsHospitalityHotel operationsEventsLuxury hotels
Education:Certification / Diploma in Hospitality Management
Skills:Highly organizedSales-drivenDetail-orientedConfident client-facingStrong communicationNegotiationRelationship managementAbility to coordinate multiple departmentsEmpathyWarmth
Tech Stack:DelphiOpera

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn