Assistant Manager Service and Operations Support (Chennai, TN, IN, 600001)

HSBC
Chennai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Communication","Collaboration","Process adherence","Risk awareness","Coaching"]

Lead Service and Operations activities that support frontline customer service by processing customer and bank-initiated requests. Drive continuous improvement through process remediation, defect-free instruction handling, and timely execution across internal and external stakeholders. Use digital tools and data workflows to process servicing requests in line with documented procedures and regulatory policies while coaching colleagues and maintaining operational management information.

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FursaFursa
HSBC
HSBC
3 days ago

Assistant Manager Service and Operations Support (Chennai, TN, IN, 600001)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead Service and Operations activities that support frontline customer service by processing customer and bank-initiated requests. Drive continuous improvement through process remediation, defect-free instruction handling, and timely execution across internal and external stakeholders. Use digital tools and data workflows to process servicing requests in line with documented procedures and regulatory policies while coaching colleagues and maintaining operational management information.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Process instructions to create, amend, cancel, or close existing products/services and administer product requests from stakeholders.
  • •Perform process remediation for operational activities and ensure there are no defects while processing instructions or remediations.
  • •Ensure timely processing of requests from internal/external stakeholders and customers.
  • •Handle servicing requests using digital tools (e.g., bulk data capture tools, Lite automation tools, macros) per established procedures and regulatory policies.
  • •Coaching and development of colleagues; evaluate and improve processes and maintain operational management information.

Key Requirements

  • •Graduate or higher degree.
  • •Experience in banking operations, customer servicing, or service delivery in a regulated environment.
  • •Strong process adherence, risk awareness, and quality control.
  • •Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
  • •Confidence using digital tools and working with data to support efficient processing.
Experience:BankingCustomer servicingRegulated environment
Education:Bachelor's
Skills:CommunicationCollaborationProcess adherenceRisk awarenessCoaching
Tech Stack:Digital toolsBulk data capture toolsLite automation toolsMacrosAI-enabled toolsData

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn