Delinea

1 month ago

Technical Support Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Technical Support Engineer II provides post-sale technical support to customers and partners, troubleshoots IT and security-related issues, and collaborates to document issues, formulate resolutions, and reproduce scenarios. The role requires hands-on IT, networking, and cybersecurity knowledge, with the ability to communicate clearly in a diverse international environment and to work partially onsite in a hybrid setup in the Philippines.

Location: Manila

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide post-sale technical support to customers and partners
•Assess and document reported customer issues
•Formulate and communicate resolution plans
•Gather necessary information and resources
•Investigate and reproduce case scenarios

Pay and Benefits

Perks:Health InsurancePensionLife InsuranceTime OffHolidays

Key Requirements

•1-2 years of proven relevant professional experience as a technical support agent or its equivalent
•In depth knowledge and experience in IT and System administration
•Networking and data transport and encryption
•Cloud infrastructure, machine, network and services virtualization
•Security concepts and methodologies

Experience:1-2 yearsITCybersecurityTech support

Skills:Problem-solvingCommunicationTroubleshootingCustomer serviceTeamwork

Languages:English

Tech Stack:ITSystem administrationNetworkingEncryptionCloudVirtualizationSecuritySQLNET.NETWindows

Eligibility

Security Clearance:Plus

Company Brief

Delinea

Provides privileged access management and identity security solutions that centralize authorization for human and machine identities, securing hybrid-cloud infrastructure, applications, and data for enterprises worldwide.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2004

Glassdoor: 3.6

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Delinea

1 month ago

Technical Support Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide post-sale technical support to customers and partners
•Assess and document reported customer issues
•Formulate and communicate resolution plans
•Gather necessary information and resources
•Investigate and reproduce case scenarios

Pay and Benefits

Perks:Health InsurancePensionLife InsuranceTime OffHolidays

Key Requirements

•1-2 years of proven relevant professional experience as a technical support agent or its equivalent
•In depth knowledge and experience in IT and System administration
•Networking and data transport and encryption
•Cloud infrastructure, machine, network and services virtualization
•Security concepts and methodologies

Experience:1-2 yearsITCybersecurityTech support

Skills:Problem-solvingCommunicationTroubleshootingCustomer serviceTeamwork

Languages:English

Tech Stack:ITSystem administrationNetworkingEncryptionCloudVirtualizationSecuritySQLNET.NETWindows

Eligibility

Security Clearance:Plus

Company Brief

Delinea

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2004

Glassdoor: 3.6

Website LinkedIn Glassdoor