Customer Service Representatives - Emergency (Virginia State Residents)

Sutherland
United States
Workplace: RemoteFull timeUSD 15+ hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Active listening","Problem-solving","Multi-tasking","Customer service"]

Provide emergency customer care for a public utility client by handling phone, email, chat, and correspondence. Respond to service requests, billing questions, power outage and other emergency situations, and educate customers on suppliers and energy choice programs. Use active listening and probing questions to resolve issues, support customers 24/7 with full availability across shifts (including at least one weekend day), and work with Microsoft Office and dedicated support teams.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
2 days ago

Customer Service Representatives - Emergency (Virginia State Residents)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide emergency customer care for a public utility client by handling phone, email, chat, and correspondence. Respond to service requests, billing questions, power outage and other emergency situations, and educate customers on suppliers and energy choice programs. Use active listening and probing questions to resolve issues, support customers 24/7 with full availability across shifts (including at least one weekend day), and work with Microsoft Office and dedicated support teams.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver excellent customer care for emergency and non-emergency inquiries via phone, email, chat, and correspondence.
  • •Handle customer service calls including service requests and billing questions.
  • •Respond to power outages and other emergency situations.
  • •Use active listening and probing questions to provide resolutions.
  • •Educate customers on suppliers and energy choice programs.

Pay and Benefits

Salary: USD 15 hourly
Perks:Health InsuranceDentalVisionPaid LeaveEmployee DiscountsEap

Key Requirements

  • •Excellent verbal and written communication skills.
  • •Full time availability, including the ability to work at least one weekend day.
  • •Driven by solving problems and meeting goals.
  • •Familiarity with Microsoft Office.
  • •High school diploma or equivalent, with experienced customer service and strong multi-tasking skills.
Education:High School in High school diploma or equivalent
Skills:CommunicationActive listeningProblem-solvingMulti-taskingCustomer service
Languages:English
Tech Stack:Microsoft Office

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor