Customer Support Specialist (Remote)

Qureos
United States
Workplace: RemoteFull timeUSD 22 - 26 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Critical thinking","Organization","Time management"]

Serve as the primary point of contact for client enquiries, handling questions via email, phone, and the support portal with professionalism. Provide accurate information using the right tools, diagnose and resolve issues, and escalate complex problems to internal teams. Maintain detailed client interaction records, collaborate with consultants and project managers, and help improve support processes and the knowledge base through client feedback.

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FursaFursa
Qureos
Qureos
1 week ago

Customer Support Specialist (Remote)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for client enquiries, handling questions via email, phone, and the support portal with professionalism. Provide accurate information using the right tools, diagnose and resolve issues, and escalate complex problems to internal teams. Maintain detailed client interaction records, collaborate with consultants and project managers, and help improve support processes and the knowledge base through client feedback.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as the primary point of contact for clients, managing enquiries via email, phone, and the support portal.
  • •Provide accurate information using the right methods and tools.
  • •Identify and assess client needs to resolve issues and escalate complex problems appropriately.
  • •Maintain detailed records of client interactions, transactions, comments, and complaints.
  • •Collaborate with consultants and project managers and contribute to support process improvements and the knowledge base.

Pay and Benefits

Salary: USD 22 - 26 hourly
Perks:Remote Work

Key Requirements

  • •Proven experience in a customer support or client services role, preferably in professional services or B2B environments.
  • •Exceptional verbal and written communication skills with a professional, articulate, and friendly demeanour.
  • •Strong problem-solving skills and the ability to think critically and calmly under pressure.
  • •Excellent organisational and time-management skills to manage multiple tasks simultaneously.
  • •Proficiency with CRM systems and other customer service software.
Experience:Professional servicesB2B
Skills:CommunicationProblem-solvingCritical thinkingOrganizationTime management
Tech Stack:CRMCustomer service softwareSupport portalKnowledge base

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn