Customer Service - Bilingual - Portuguese

Sutherland
Louisville
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Empathy","Patience","Teamwork","Resourcefulness"]

Provide customer support for fantasy sports users by handling inquiries via phone and email, assisting with account management and troubleshooting, and explaining rules, scoring systems, and gameplay mechanics. Resolve issues like login problems, transaction disputes, and lineup errors with empathy and efficiency, escalating complex cases when needed. Track interactions and resolutions in the CRM and meet call center performance metrics while staying current on seasons, contests, and promotions.

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FursaFursa
Sutherland
Sutherland
1 day ago

Customer Service - Bilingual - Portuguese

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide customer support for fantasy sports users by handling inquiries via phone and email, assisting with account management and troubleshooting, and explaining rules, scoring systems, and gameplay mechanics. Resolve issues like login problems, transaction disputes, and lineup errors with empathy and efficiency, escalating complex cases when needed. Track interactions and resolutions in the CRM and meet call center performance metrics while staying current on seasons, contests, and promotions.
Location: Louisville
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer inquiries via phone and email in a professional and timely manner.
  • •Assist users with account management, contest participation, and technical troubleshooting.
  • •Explain fantasy sports rules, scoring systems, and gameplay mechanics clearly and accurately.
  • •Resolve customer issues (login problems, transaction disputes, lineup errors) with empathy and efficiency.
  • •Document interactions and resolutions in the CRM and meet call center performance metrics.

Pay and Benefits

Perks:Paid Leave401kHealth InsuranceDentalVision

Key Requirements

  • •High school diploma or equivalent.
  • •Must be bilingual in Portuguese and English.
  • •Minimum of one year of customer service experience.
  • •Ability to type 35+ words per minute.
  • •Strong written communication skills.
Education:High School
Skills:CommunicationEmpathyPatienceTeamworkResourcefulness
Languages:PortugueseEnglish
Tech Stack:CRMPhoneEmail

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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