ASSISTENTE DE SUPORTE

Edenred
Brazil
Workplace: OnsiteFull timeFunction: Product ManagementEducation: high_schoolSkills: ["Empathy","Teamwork","Proactivity","Customer service","Communication"]

Support assistant providing receptive and active assistance via phone, chat, and WhatsApp to partner establishments using the Edenred platform; performs back-office administrative tasks, identifies customer needs, and resolves questions; documents interactions in internal systems and suggests improvements to systems and processes; works in a multidisciplinary team in Campo Bom to ensure smooth service delivery.

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Edenred
Edenred
3 months ago

ASSISTENTE DE SUPORTE

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Support assistant providing receptive and active assistance via phone, chat, and WhatsApp to partner establishments using the Edenred platform; performs back-office administrative tasks, identifies customer needs, and resolves questions; documents interactions in internal systems and suggests improvements to systems and processes; works in a multidisciplinary team in Campo Bom to ensure smooth service delivery.
Location: Brazil
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Handle inbound and outbound support via telephone, chat and WhatsApp to affiliated establishments, ensuring timely and accurate responses.
  • •Identify customer needs and resolve questions by referring to existing protocols and platforms.
  • •Participate in administrative and back-office processes to support service delivery.
  • •Log interactions and updates in internal systems to maintain service records.
  • •Monitor and suggest improvements to systems and processes to enhance efficiency and customer satisfaction.

Key Requirements

  • •Education: Ensino Médio Completo (高中)
  • •Experience in customer service is a plus
  • •Demonstrates resilience, empathy and proactivity
  • •Enjoys working in a team
  • •Knowledge of Microsoft Office (Pacote Office)
Experience:Customer serviceOffice productivity
Education:High School
Skills:EmpathyTeamworkProactivityCustomer serviceCommunication
Languages:Portuguese
Tech Stack:Microsoft Office

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn