Chep

6 hours ago

Key Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Own and grow a portfolio of CHEP customers in Bangkok by building strong account relationships and serving as the main point of contact for inquiries, issue resolution, and satisfaction. Identify new business opportunities to increase revenue through expansion and pricing optimizations. Partner with Sales, Operations, and Category Management to execute strategic plans, run business reviews, and negotiate tenders and contracts. Track account performance using metrics like NPS and support audits while driving cost and supply-chain efficiency and customer sustainability initiatives.

Location: Bangkok

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build and sustain strong customer relationships across a portfolio as the main point of contact for inquiries, issue resolution, and satisfaction.
•Identify growth opportunities and pursue new business leads to increase revenue through expansion and pricing optimizations.
•Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans supporting customer growth and cost efficiency.
•Conduct regular business reviews, manage tenders, and negotiate contracts aligned with business goals and customer needs.
•Monitor account performance using key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.

Key Requirements

•Strong account management to build and sustain customer relationships across a portfolio.
•Negotiation skills to manage tenders and negotiate contracts aligned to business goals and customer needs.
•Customer-focused mindset to monitor account performance and improve customer experience and loyalty (e.g., NPS).
•Ability to collaborate with cross-functional teams (Sales, Operations, Category Management) to design and execute strategic plans.
•Comfort with data storytelling to use key metrics and customer feedback to drive growth and retention strategies.

Skills:AdaptabilityBuilding rapportEmpathyTaking ownershipTeamwork

Company Brief

Chep

Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: Sydney, Australia

Website LinkedIn

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Chep

6 hours ago

Key Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Bangkok

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build and sustain strong customer relationships across a portfolio as the main point of contact for inquiries, issue resolution, and satisfaction.
•Identify growth opportunities and pursue new business leads to increase revenue through expansion and pricing optimizations.
•Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans supporting customer growth and cost efficiency.
•Conduct regular business reviews, manage tenders, and negotiate contracts aligned with business goals and customer needs.
•Monitor account performance using key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.

Key Requirements

•Strong account management to build and sustain customer relationships across a portfolio.
•Negotiation skills to manage tenders and negotiate contracts aligned to business goals and customer needs.
•Customer-focused mindset to monitor account performance and improve customer experience and loyalty (e.g., NPS).
•Ability to collaborate with cross-functional teams (Sales, Operations, Category Management) to design and execute strategic plans.
•Comfort with data storytelling to use key metrics and customer feedback to drive growth and retention strategies.

Skills:AdaptabilityBuilding rapportEmpathyTaking ownershipTeamwork

Company Brief

Chep

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: Sydney, Australia

Website LinkedIn