Key Account Manager

Chep
Bangkok
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Adaptability","Building rapport","Empathy","Taking ownership","Teamwork"]

Own and grow a portfolio of CHEP customers in Bangkok by building strong account relationships and serving as the main point of contact for inquiries, issue resolution, and satisfaction. Identify new business opportunities to increase revenue through expansion and pricing optimizations. Partner with Sales, Operations, and Category Management to execute strategic plans, run business reviews, and negotiate tenders and contracts. Track account performance using metrics like NPS and support audits while driving cost and supply-chain efficiency and customer sustainability initiatives.

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FursaFursa
Chep
Chep
1 month ago

Key Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 days agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Own and grow a portfolio of CHEP customers in Bangkok by building strong account relationships and serving as the main point of contact for inquiries, issue resolution, and satisfaction. Identify new business opportunities to increase revenue through expansion and pricing optimizations. Partner with Sales, Operations, and Category Management to execute strategic plans, run business reviews, and negotiate tenders and contracts. Track account performance using metrics like NPS and support audits while driving cost and supply-chain efficiency and customer sustainability initiatives.
Location: Bangkok
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and sustain strong customer relationships across a portfolio as the main point of contact for inquiries, issue resolution, and satisfaction.
  • •Identify growth opportunities and pursue new business leads to increase revenue through expansion and pricing optimizations.
  • •Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans supporting customer growth and cost efficiency.
  • •Conduct regular business reviews, manage tenders, and negotiate contracts aligned with business goals and customer needs.
  • •Monitor account performance using key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.

Key Requirements

  • •Strong account management to build and sustain customer relationships across a portfolio.
  • •Negotiation skills to manage tenders and negotiate contracts aligned to business goals and customer needs.
  • •Customer-focused mindset to monitor account performance and improve customer experience and loyalty (e.g., NPS).
  • •Ability to collaborate with cross-functional teams (Sales, Operations, Category Management) to design and execute strategic plans.
  • •Comfort with data storytelling to use key metrics and customer feedback to drive growth and retention strategies.
Skills:AdaptabilityBuilding rapportEmpathyTaking ownershipTeamwork

Company Brief

Chep
Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Sydney, Australia
WebsiteLinkedIn