OneSource Support Specialist (CST)

AstraZeneca
United States
Workplace: RemoteFull timeUSD 82,000 - 124,000 annuallyFunction: Customer Support (Service Desk)Experience: 3-5 yearsEducation: associatesSkills: ["Communication","Collaboration","Problem-solving","Organizational skills","Empathy"]

Serve as the primary contact for patients and caregivers in a high-touch Patient Support Program for Alexion rare disease therapies. Own onboarding and long-term adherence support, disease education, resource navigation, coverage and reimbursement communication, and patient community connections. Coordinate HCP needs, escalate access barriers, manage CRM documentation, and ensure timely reporting of adverse events using the PV tool.

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FursaFursa
AstraZeneca
AstraZeneca
1 day ago

OneSource Support Specialist (CST)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Serve as the primary contact for patients and caregivers in a high-touch Patient Support Program for Alexion rare disease therapies. Own onboarding and long-term adherence support, disease education, resource navigation, coverage and reimbursement communication, and patient community connections. Coordinate HCP needs, escalate access barriers, manage CRM documentation, and ensure timely reporting of adverse events using the PV tool.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide exceptional onboarding and long-term adherence support for patients and caregivers.
  • •Share disease and diagnosis education plus community resources and treatment support materials.
  • •Communicate benefit investigation results, financial support eligibility, and enroll/refer patients to assistance programs.
  • •Coordinate HCP needs across onboarding to product delivery and ongoing support, confirming missing information and escalating access issues.
  • •Maintain CRM documentation and promptly report adverse events using the PV Event Reporting Tool.
Travel: Low travel

Pay and Benefits

Salary: USD 82,000 - 124,000 annually
Perks:401kPaid LeaveMedicalDentalVision

Key Requirements

  • •Associates Degree required.
  • •Minimum 3 to 5 years case management or equivalent experience (e.g., contact center, nursing, social service support, healthcare customer service, insurance reimbursement, patient advocacy).
  • •Well-developed communication, collaboration, and problem-solving skills, plus data entry/computer literacy.
  • •Ability to work independently, be goal-directed, and maintain strong organizational skills.
  • •Must be flexible and able to adjust work schedules based on department needs.
Experience:3-5 yearsHealthcareRare diseasePatient advocacyCase management
Education:Associate's
Skills:CommunicationCollaborationProblem-solvingOrganizational skillsEmpathy
Tech Stack:CRMPV Event Reporting Tool

Company Brief

AstraZeneca
Global biopharmaceutical company discovering, developing and commercializing prescription medicines across oncology, cardiovascular, renal & metabolism, respiratory, and immunology, focused on innovative therapies and vaccines to improve patient outcomes worldwide.
Industry: Pharmaceuticals
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United Kingdom
Founded: 1999
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