(GSD) People Tech Functional Support Specialist (Bangkok-based, relocation provided)

Agoda
Bangkok
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Analytical and problem-solving skills","Communication","Stakeholder management","Requirements gathering","Triage and escalation"]

Support and enhance the Workday environment in a post go-live setting. Provide day-to-day production support, troubleshoot issues and data discrepancies, triage tickets, and perform root-cause analysis to prevent recurring problems. Maintain and update Workday configurations, support releases with testing and deployment readiness, and partner with HR, Payroll, Finance, IT, and vendors on requirements, reporting, compliance, and end-user guidance for core modules.

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Agoda
Agoda
1 month ago

(GSD) People Tech Functional Support Specialist (Bangkok-based, relocation provided)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Support and enhance the Workday environment in a post go-live setting. Provide day-to-day production support, troubleshoot issues and data discrepancies, triage tickets, and perform root-cause analysis to prevent recurring problems. Maintain and update Workday configurations, support releases with testing and deployment readiness, and partner with HR, Payroll, Finance, IT, and vendors on requirements, reporting, compliance, and end-user guidance for core modules.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide day-to-day production support for Workday in a post go-live environment.
  • •Investigate, troubleshoot, and resolve Workday system issues, data discrepancies, security concerns, and process failures.
  • •Monitor and triage inbound tickets, production defects, integration errors, and end-user queries for timely resolution and escalation.
  • •Maintain and update Workday configuration (organizations, business processes, notifications, reports, calculated fields, eligibility rules, security roles, and validations) and support releases, regression testing, and documentation updates.
  • •Partner with HR, Payroll, Finance, IT, and other teams to gather requirements, optimize processes, support testing/release management, and ensure data integrity and compliance.

Key Requirements

  • •Bachelor’s degree in Human Resources, Information Systems, Business Administration, Finance, IT, or a related field.
  • •Experience supporting Workday in a post-go-live or production environment.
  • •Hands-on experience with one or more Workday modules (HCM, Compensation, Absence, Time Tracking, Recruiting, Talent, Benefits, Payroll, or Security).
  • •Strong understanding of Workday business processes, configuration concepts, and tenant management in a support model.
  • •Experience gathering requirements, troubleshooting issues, and supporting system enhancements.
Education:Bachelor's
Skills:Analytical and problem-solving skillsCommunicationStakeholder managementRequirements gatheringTriage and escalation
Certifications:Workday certification(s)
Languages:English
Tech Stack:WorkdayWorkday HCMWorkday CompensationWorkday AbsenceWorkday Time TrackingWorkday RecruitingWorkday TalentWorkday BenefitsWorkday PayrollWorkday SecurityEIBsIntegrationsCalculated fieldsReportsDashboardsData extractsTenant managementRegression testingUser acceptance testingUnit testing

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn