Ashby

5 months ago

Support Engineering Manager - Americas

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Leading and developing a technically proficient Support Engineering team in a B2B SaaS environment, partnering with Engineering and Product to scale complex issue resolution, design scalable processes, and drive high-leverage improvements. This role oversees escalation, triage practices, and cross-functional collaboration to turn insights into effective, customer-centric engineering enablement.

Location: San Francisco

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Lead and develop a team of Support Engineers focused on technical depth, problem-solving, and customer impact.
•Foster a culture of ownership, urgency, and high standards where problems are driven to resolution quickly and thoughtfully.
•Mentor team members on technical skills including log analysis, database querying, systems architecture, and integration troubleshooting.
•Foster a collaborative environment where knowledge-sharing and experimentation are encouraged.
•Help define the career path and responsibilities of Support Engineers at Ashby.

Pay and Benefits

Salary: USD 145,000 - 180,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveParental LeaveEquityLearning BudgetEquipment Budget

Key Requirements

•Proven experience managing or mentoring a Technical Support Team in a B2B SaaS environment.
•Background in Software Engineering, Technical Support Engineering, DevOps, or similar highly technical customer-facing roles.
•Experience guiding cross-functional collaboration between Support and Engineering.
•Demonstrated ability to make high-quality decisions quickly and operate effectively without perfect information.
•Familiarity with ATS/HRIS platforms or other enterprise systems is a plus.

Experience:SaaSB2BSupport engineeringSoftware engineering

Skills:LeadershipCommunicationProblem-solvingMentoringCollaboration

Languages:English

Tech Stack:APIsAnalyticsLog analysisDatabasesSystems architectureIntegration troubleshooting

Company Brief

Ashby

Ashby builds an all‑in‑one recruiting platform (ATS, CRM, scheduling, analytics and AI features) that helps high‑growth companies streamline hiring, improve candidate experience, and deliver data‑driven talent decisions.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 4.6

Website LinkedIn Glassdoor

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Ashby

5 months ago

Support Engineering Manager - Americas

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Lead and develop a team of Support Engineers focused on technical depth, problem-solving, and customer impact.
•Foster a culture of ownership, urgency, and high standards where problems are driven to resolution quickly and thoughtfully.
•Mentor team members on technical skills including log analysis, database querying, systems architecture, and integration troubleshooting.
•Foster a collaborative environment where knowledge-sharing and experimentation are encouraged.
•Help define the career path and responsibilities of Support Engineers at Ashby.

Pay and Benefits

Salary: USD 145,000 - 180,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveParental LeaveEquityLearning BudgetEquipment Budget

Key Requirements

•Proven experience managing or mentoring a Technical Support Team in a B2B SaaS environment.
•Background in Software Engineering, Technical Support Engineering, DevOps, or similar highly technical customer-facing roles.
•Experience guiding cross-functional collaboration between Support and Engineering.
•Demonstrated ability to make high-quality decisions quickly and operate effectively without perfect information.
•Familiarity with ATS/HRIS platforms or other enterprise systems is a plus.

Experience:SaaSB2BSupport engineeringSoftware engineering

Skills:LeadershipCommunicationProblem-solvingMentoringCollaboration

Languages:English

Tech Stack:APIsAnalyticsLog analysisDatabasesSystems architectureIntegration troubleshooting

Company Brief

Ashby

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 4.6

Website LinkedIn Glassdoor