Customer Success Manager

BlueCargo
Los Angeles, New York
Workplace: OnsiteFull timeUSD 100,000 - 140,000 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Problem-solving","Time management","Negotiation"]

Customer-focused role responsible for onboarding, adoption, expansion and retention of BlueCargo clients. Works cross-functionally with product, data science, engineering, sales and operations in a fast-paced startup to maximize client value, renewals and ROI, with opportunities to influence product roadmap and customer experience across Los Angeles and New York offices (remote possible).

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BlueCargo
BlueCargo
2 years ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Customer-focused role responsible for onboarding, adoption, expansion and retention of BlueCargo clients. Works cross-functionally with product, data science, engineering, sales and operations in a fast-paced startup to maximize client value, renewals and ROI, with opportunities to influence product roadmap and customer experience across Los Angeles and New York offices (remote possible).
Location: Los Angeles, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Relationship Management: Develop and maintain strong, long-lasting customer relationships across all levels and teams of their organization.
  • •Customer Engagements: Lead kick-off calls, platform demos and trainings, drive regular check-ins and QBRs while monitoring adoption and client satisfaction.
  • •Onboarding & Implementation: Onboard and implement customers with a strategic plan and gather SOPs, documentation, requirements, and vendor onboarding.
  • •Growth & Expansion: Identify new business opportunities and develop account plans to retain and expand, collaborating with Sales on expansion opportunities.
  • •Success Metrics: Monitor usage, KPIs and ROI to increase product usage and customer value.
Travel: Medium travel

Pay and Benefits

Salary: USD 100,000 - 140,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Bachelor's degree in Business, Analytics, Supply Chain, Operations or any relevant fields.
  • •6+ years of work experience in a customer-facing role (Customer Success, Account Management, Sales or Client Services) in logistics, transportation and/or tech.
  • •Excellent written and verbal communication and interpersonal skills with the ability to influence outcomes clearly.
  • •Familiarity with CRM software and data analytics tools; proficient in data analysis and presenting using Google Slides and Sheets.
  • •Ability to travel ~20% of the time, as needed, to support customer visits.
Experience:6+ yearsLogisticsTechnology
Education:Bachelor's in Business, Analytics, Supply Chain
Skills:CommunicationInterpersonal skillsProblem-solvingTime managementNegotiation
Tech Stack:CRMGoogle SlidesGoogle SheetsData analytics

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

BlueCargo
Provides a digital cargo and freight management platform for shippers and carriers, offering shipment booking, tracking, documentation automation, and optimization tools to streamline ocean and multimodal logistics operations.
Industry: Supply Chain Technology
Website