ServiceNow - Business Analyst

NTT
Delhi
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Communication","Facilitation","Documentation"]

Serve as a ServiceNow Business Analyst and process consultant, leading functional discovery sessions, process workshops, and stakeholder engagement to define client-specific business process solutions. Capture and document business requirements, create end-to-end process flows and gap analyses, and support test planning, UAT, and go-live activities. Advise on ServiceNow ITSM/ITOM/HRSD/CSM best practices and deliver training and job aids to drive successful solution adoption.

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FursaFursa
NTT
NTT
1 week ago

ServiceNow - Business Analyst

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Serve as a ServiceNow Business Analyst and process consultant, leading functional discovery sessions, process workshops, and stakeholder engagement to define client-specific business process solutions. Capture and document business requirements, create end-to-end process flows and gap analyses, and support test planning, UAT, and go-live activities. Advise on ServiceNow ITSM/ITOM/HRSD/CSM best practices and deliver training and job aids to drive successful solution adoption.
Location: Delhi
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Lead functional discovery sessions and process workshops to define client-specific business process solutions.
  • •Advise clients on ServiceNow best practices across ITSM, ITOM, HRSD, CSM, and other modules.
  • •Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
  • •Prepare test plans, facilitate UAT, and support go-live activities.
  • •Serve as the delivery team’s liaison by facilitating stakeholder demos and leading client training with job aids.

Key Requirements

  • •4+ years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
  • •4+ years of business analysis experience, including requirements gathering, process mapping, and stakeholder engagement.
  • •Proven ability to lead client workshops and translate business needs into actionable solutions.
  • •Strong understanding of Agile methodologies and experience supporting Scrum teams.
  • •Excellent communication, facilitation, and documentation skills.
Skills:CommunicationFacilitationDocumentation
Certifications:CSACISCTA
Tech Stack:ServiceNowITSMITOMHRSDCSMAgileScrumUAT

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn