Account Manager, SMB

PayPal
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Organization","Planning","Customer communication","Judgment","Collaboration"]

Own the end-to-end commercial relationship for ~200 SMB merchants, protecting transaction margin while driving growth through consistent, structured servicing, retention, and selling. Serve as the single point of contact, use AI-powered tools to identify growth/cross-sell/risk opportunities, and maintain accurate pipeline, forecasting, and portfolio health reporting. Coordinate internal teams to resolve merchant needs and apply judgment when standard processes don’t fit.

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FursaFursa
PayPal
PayPal
1 day ago

Account Manager, SMB

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own the end-to-end commercial relationship for ~200 SMB merchants, protecting transaction margin while driving growth through consistent, structured servicing, retention, and selling. Serve as the single point of contact, use AI-powered tools to identify growth/cross-sell/risk opportunities, and maintain accurate pipeline, forecasting, and portfolio health reporting. Coordinate internal teams to resolve merchant needs and apply judgment when standard processes don’t fit.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Be the single point of contact for your merchants and own commercial outcomes end to end.
  • •Acquire, manage, and expand relationships with small and medium-sized merchants.
  • •Use AI-powered tools to spot growth, cross-sell, and risk opportunities across your merchant book.
  • •Keep pipeline, forecast, and portfolio health reporting accurate, and share effective practices with other AM2 colleagues.
  • •Coordinate internal teams to resolve merchant needs and decide the right action when standard process isn’t enough.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning BudgetRetirement

Key Requirements

  • •3+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.
  • •1+ years of relevant experience and a Bachelor’s degree OR an equivalent combination of education and experience.
  • •Structured, organized ability to plan and segment a large customer book while maintaining follow-through and service quality.
  • •Skilled in customer and commercial conversations—building trust, identifying needs, and converting opportunities without losing customer focus.
  • •Comfortable using AI, data, and playbooks to make trade-offs and escalate appropriately when multiple priorities need attention at once.
Experience:SMBPaymentsMerchant services
Education:Bachelor's
Skills:OrganizationPlanningCustomer communicationJudgmentCollaboration
Tech Stack:AIDataPlaybooksPipelineForecasting

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn