Application Support Engineer

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Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Join the Technical Support team to investigate, troubleshoot, and resolve technical issues reported by customers and merchants. Use SQL to query databases, analyze data, and identify root causes, while coordinating with Engineering, Product, and Customer Support to deliver timely, accurate support. Own escalated cases through resolution, document findings and lessons learned, and help expand the knowledge base with troubleshooting guides, FAQs, and technical documentation.

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Respond promptly to frontline agents’ inquiries via ticketing systems with technical assistance and guidance.
•Investigate and troubleshoot technical issues reported by customers and merchants, escalating complex cases as needed.
•Maintain ownership of escalated cases until resolution, including timely follow-up and user communication.
•Document issue details, investigation steps, resolutions, and lessons learned in a clear, structured way.
•Contribute to the knowledge base with troubleshooting guides, FAQs, and technical documentation.

Key Requirements

•Previous experience in technical support roles is required.
•Advanced understanding and experience in SQL.
•Proficiency using support ticketing systems and other relevant tools.
•Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
•Strong problem-solving, communication (written and verbal), and customer-focused mindset.

Education:

Skills:Problem-solvingCommunicationCustomer-focusedAbility to work independentlyAbility to work in a fast-paced environmentWillingness to learn

Languages:English

Tech Stack:SQLSupport ticketing systems

Company Brief

Tamara UAE

Website

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Tamara UAE

8 months ago

Application Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Respond promptly to frontline agents’ inquiries via ticketing systems with technical assistance and guidance.
•Investigate and troubleshoot technical issues reported by customers and merchants, escalating complex cases as needed.
•Maintain ownership of escalated cases until resolution, including timely follow-up and user communication.
•Document issue details, investigation steps, resolutions, and lessons learned in a clear, structured way.
•Contribute to the knowledge base with troubleshooting guides, FAQs, and technical documentation.

Key Requirements

•Previous experience in technical support roles is required.
•Advanced understanding and experience in SQL.
•Proficiency using support ticketing systems and other relevant tools.
•Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
•Strong problem-solving, communication (written and verbal), and customer-focused mindset.

Education:

Skills:Problem-solvingCommunicationCustomer-focusedAbility to work independentlyAbility to work in a fast-paced environmentWillingness to learn

Languages:English

Tech Stack:SQLSupport ticketing systems

Company Brief

Tamara UAE

Website