Technical Support Engineer I

AspenTech
Romania
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Training","Customer service"]

Provide frontline customer support for energy sector customers, focusing on real-time control systems and SCADA-based Monarch solutions. Engage with European clients, perform troubleshooting, patch deployment, and performance optimization, deliver training, assist pre-sales, and collaborate across cross-functional teams to ensure high-quality service and customer satisfaction.

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FursaFursa
AspenTech
AspenTech
4 months ago

Technical Support Engineer I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 days agoStatus: Live

Job Summary

Provide frontline customer support for energy sector customers, focusing on real-time control systems and SCADA-based Monarch solutions. Engage with European clients, perform troubleshooting, patch deployment, and performance optimization, deliver training, assist pre-sales, and collaborate across cross-functional teams to ensure high-quality service and customer satisfaction.
Location: Romania
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Participate in customer meetings across the Europe region to understand support needs related to power system control applications and assist in planning and execution of support activities, including system troubleshooting, patch deployment, and performance optimization for Monarch-based SCADA solutions.
  • •Support the configuration, maintenance, and diagnostics of hardware, software, and communication networks used in real-time control of electric power systems, adapting SCADA settings and network configurations to meet European requirements and compliance standards.
  • •Collaborate with senior engineers to deliver technical assistance throughout the solution lifecycle, resolving alarms, telemetry issues, and operator interface concerns within the Monarch SCADA system, and contribute to documentation and training materials.
  • •Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
  • •Troubleshoot and resolve complex technical problems reported by customers using AspenTech’s software and escalate issues cross-functionally as needed.

Key Requirements

  • •Bachelor’s Degree in Electrical Engineering, Systems Engineering or related field. Masters’ degree preferred
  • •Strong technical background in automation and computers
  • •Minimum of 2+ year(s) relevant/industry experience preferred. University experience may count
  • •Knowledge of public utilities is a plus
  • •Previous experience with AspenTech software or other advanced tool from another vendor is a plus
Experience:2+ yearsEnergyUtilitiesPower systems
Education:Bachelor's
Skills:CommunicationProblem-solvingTrainingCustomer service
Tech Stack:MonarchSCADASCADA-basedReal-time controlHardwareSoftwarePatch deploymentTroubleshooting

Company Brief

AspenTech
Provides software and AI-driven solutions for process industries to optimize asset performance, engineering, and operations. Helps energy, chemicals, and manufacturing companies improve efficiency, reliability, and sustainability.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bedford, United States
Founded: 1981
WebsiteLinkedIn