AspenTech

2 months ago

Technical Support Engineer I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide frontline customer support for energy sector customers, focusing on real-time control systems and SCADA-based Monarch solutions. Engage with European clients, perform troubleshooting, patch deployment, and performance optimization, deliver training, assist pre-sales, and collaborate across cross-functional teams to ensure high-quality service and customer satisfaction.

Location: Romania

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Participate in customer meetings across the Europe region to understand support needs related to power system control applications and assist in planning and execution of support activities, including system troubleshooting, patch deployment, and performance optimization for Monarch-based SCADA solutions.
•Support the configuration, maintenance, and diagnostics of hardware, software, and communication networks used in real-time control of electric power systems, adapting SCADA settings and network configurations to meet European requirements and compliance standards.
•Collaborate with senior engineers to deliver technical assistance throughout the solution lifecycle, resolving alarms, telemetry issues, and operator interface concerns within the Monarch SCADA system, and contribute to documentation and training materials.
•Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
•Troubleshoot and resolve complex technical problems reported by customers using AspenTech’s software and escalate issues cross-functionally as needed.

Key Requirements

•Bachelor’s Degree in Electrical Engineering, Systems Engineering or related field. Masters’ degree preferred
•Strong technical background in automation and computers
•Minimum of 2+ year(s) relevant/industry experience preferred. University experience may count
•Knowledge of public utilities is a plus
•Previous experience with AspenTech software or other advanced tool from another vendor is a plus

Experience:2+ yearsEnergyUtilitiesPower systems

Education:Bachelor's

Skills:CommunicationProblem-solvingTrainingCustomer service

Tech Stack:MonarchSCADASCADA-basedReal-time controlHardwareSoftwarePatch deploymentTroubleshooting

Company Brief

AspenTech

Provides software and AI-driven solutions for process industries to optimize asset performance, engineering, and operations. Helps energy, chemicals, and manufacturing companies improve efficiency, reliability, and sustainability.

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bedford, United States

Founded: 1981

Website LinkedIn

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AspenTech

2 months ago

Technical Support Engineer I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Romania

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Participate in customer meetings across the Europe region to understand support needs related to power system control applications and assist in planning and execution of support activities, including system troubleshooting, patch deployment, and performance optimization for Monarch-based SCADA solutions.
•Support the configuration, maintenance, and diagnostics of hardware, software, and communication networks used in real-time control of electric power systems, adapting SCADA settings and network configurations to meet European requirements and compliance standards.
•Collaborate with senior engineers to deliver technical assistance throughout the solution lifecycle, resolving alarms, telemetry issues, and operator interface concerns within the Monarch SCADA system, and contribute to documentation and training materials.
•Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
•Troubleshoot and resolve complex technical problems reported by customers using AspenTech’s software and escalate issues cross-functionally as needed.

Key Requirements

•Bachelor’s Degree in Electrical Engineering, Systems Engineering or related field. Masters’ degree preferred
•Strong technical background in automation and computers
•Minimum of 2+ year(s) relevant/industry experience preferred. University experience may count
•Knowledge of public utilities is a plus
•Previous experience with AspenTech software or other advanced tool from another vendor is a plus

Experience:2+ yearsEnergyUtilitiesPower systems

Education:Bachelor's

Skills:CommunicationProblem-solvingTrainingCustomer service

Tech Stack:MonarchSCADASCADA-basedReal-time controlHardwareSoftwarePatch deploymentTroubleshooting

Company Brief

AspenTech

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bedford, United States

Founded: 1981

Website LinkedIn