NTT

2 months ago

Call Center Senior Associate

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Last checked: 4 hours agoStatus: Live

Job Summary

Engage Canada-based customers through high-volume outbound calling to drive revenue for telecom products and services. Use consultative selling to understand customer needs, recommend tailored plans and retention offers, and handle objections professionally. Maintain accurate CRM records, follow scripts and quality/process standards, and work shifts aligned to North American time zones while meeting daily, weekly, and monthly sales targets.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Make high-volume outbound calls to prospective and existing customers.
•Promote telecom products including plans, upgrades, bundles, and retention offers.
•Understand customer needs, recommend tailored solutions, and handle objections and rejections professionally.
•Achieve daily, weekly, and monthly sales targets.
•Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:Commuter Benefits

Key Requirements

•Graduate qualification (flexible based on communication skills).
•2-4 years of experience preferred (freshers welcome); BPO/sales preferred.
•Strong communication with a neutral/clear English accent.
•Basic system/CRM handling skills.
•Sales mindset with persuasive ability, including resilience to handle rejection.

Experience:2-4 years

Education:Bachelor's

Skills:CommunicationPersuasionActive listeningCustomer empathyResilience

Languages:English

Tech Stack:CRM

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT