Citizens Branch Manager

Citizens Bank
Providence
Workplace: OnsiteFull timeUSD 81,000 - 111,000 annuallyFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Leadership","Coaching","Communication","Customer focus","Community engagement"]

Lead a high-volume branch by driving branch performance and sales growth while delivering world-class customer service. Coach and develop colleagues to meet personal and branch-wide goals, implement coaching plans, and build a diverse talent pipeline. Operate in a digital-first, mobile-and-online banking environment, use financial acumen to guide decisions, and serve as an engaged brand ambassador connecting with the local community.

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Citizens Bank
Citizens Bank
1 week ago

Citizens Branch Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead a high-volume branch by driving branch performance and sales growth while delivering world-class customer service. Coach and develop colleagues to meet personal and branch-wide goals, implement coaching plans, and build a diverse talent pipeline. Operate in a digital-first, mobile-and-online banking environment, use financial acumen to guide decisions, and serve as an engaged brand ambassador connecting with the local community.
Location: Providence
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead your team to exceed customer expectations and strengthen long-term customer relationships.
  • •Spearhead branch performance and sales growth while directing all colleague and sales activities to meet and exceed targets.
  • •Create and sustain a customer-centric culture using inspirational leadership, collaborative partnerships, and operational best practices.
  • •Coach colleagues through continuous learning and coaching plans to achieve personal and branch-wide goals.
  • •Connect with the local community as a visible brand ambassador to cultivate new customer relationships and deepen existing ones.

Pay and Benefits

Salary: USD 81,000 - 111,000 annually
Perks:Health InsuranceDentalVisionRetirementParental LeaveLearning BudgetWellness Stipend

Key Requirements

  • •High school diploma or equivalent required.
  • •Leadership experience coaching and developing colleagues to drive sales excellence and ensure customer service and operational integrity in a high-volume branch environment.
  • •4 years sales management experience in retail or branch banking.
  • •Proven ability to manage objectives and meet sales goals, deadlines, and branch goals in a profit-and-loss environment.
  • •Successful completion of requirements set forth in the SAFE Act, including required background checks and obtaining a unique identifier from the NMLS.
Experience:Retail bankingBranch bankingFinancial services
Education:High School
Skills:LeadershipCoachingCommunicationCustomer focusCommunity engagement
Licenses:NMLS
Tech Stack:Mobile bankingOnline banking

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website