DocuSign

1 week ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Own a territory portfolio of customer accounts and renewals, serving as a customer adoption advisor to drive measurable return on investment. Build customer success and value strategies, identify growth opportunities, and negotiate win/win renewal terms. Lead business reviews, maintain rolling territory forecasts, and mitigate renewal risk through collaboration with Sales, Customer Success, Pricing, Legal, Revenue Operations, and Product Management. This individual-contributor role reports to the Senior Manager, Customer Success Management.

Location: Mexico

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a portfolio of customer accounts and renewals in an assigned territory.
•Develop and drive customer success and value strategies, identifying growth opportunities and negotiating favorable renewal terms.
•Maintain and update a rolling territory forecast and communicate renewal risk to internal teams for resolution strategies.
•Conduct regular business reviews to ensure customers are adopted, deriving value, and aligned with primary objectives.
•Collaborate across Sales, Customer Success, Pricing, Legal, Revenue Operations, and Product Management to drive growth and risk mitigation, including usage/health analysis and CRM process best practices.

Key Requirements

•5+ years of experience in Sales, Renewal Management, Account Management, and/or Customer Success, ideally in SaaS offerings.
•Experience in quota-carrying roles with a proven record of meeting KPIs.
•Track record in deal negotiation cycles and operating as a trusted advisor/consultative partner with customers.
•BA/BS degree or equivalent work experience.
•Strong contract negotiation and contract-to-completion experience, plus ability to support customer adoption across organizations.

Experience:5+ yearsSaaSRenewal managementAccount managementCustomer success

Education:Bachelor's

Skills:CommunicationStrategic thinkingContract negotiationOrganizationPrioritization

Tech Stack:SalesforceCRM

Company Brief

DocuSign

Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor

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DocuSign

1 week ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Mexico

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a portfolio of customer accounts and renewals in an assigned territory.
•Develop and drive customer success and value strategies, identifying growth opportunities and negotiating favorable renewal terms.
•Maintain and update a rolling territory forecast and communicate renewal risk to internal teams for resolution strategies.
•Conduct regular business reviews to ensure customers are adopted, deriving value, and aligned with primary objectives.
•Collaborate across Sales, Customer Success, Pricing, Legal, Revenue Operations, and Product Management to drive growth and risk mitigation, including usage/health analysis and CRM process best practices.

Key Requirements

•5+ years of experience in Sales, Renewal Management, Account Management, and/or Customer Success, ideally in SaaS offerings.
•Experience in quota-carrying roles with a proven record of meeting KPIs.
•Track record in deal negotiation cycles and operating as a trusted advisor/consultative partner with customers.
•BA/BS degree or equivalent work experience.
•Strong contract negotiation and contract-to-completion experience, plus ability to support customer adoption across organizations.

Experience:5+ yearsSaaSRenewal managementAccount managementCustomer success

Education:Bachelor's

Skills:CommunicationStrategic thinkingContract negotiationOrganizationPrioritization

Tech Stack:SalesforceCRM

Company Brief

DocuSign

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor