Thumbtack

10 months ago

Manager, Automation & Process (Service Operations)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Lead automation and process transformation for service operations, managing and growing a small team of automation and process specialists while personally driving the most complex initiatives. Own cross-functional projects across service areas, design AI- and automation-driven frameworks, and use data/analytics to lower costs, improve quality, and boost customer satisfaction. Partner closely with Service Operations and Business Applications to ensure technical work delivers measurable results.

Location: Ontario

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead and grow a team of 3–4 automation and process specialists while executing the most complex, high-impact process transformations.
•Own large cross-functional projects across multiple service areas, advising senior leaders on where to invest in service improvements.
•Design and deploy enterprise-level AI and automation frameworks to improve service delivery through high-stakes implementations.
•Analyze operational problems using data and analytics to lower costs, improve quality, and boost customer satisfaction.
•Set up reliable automation processes, ensure change management, and track performance consistently, partnering with Business Applications to align technical work to business needs.

Key Requirements

•12+ years of experience in service operations or business transformation, including 5+ years leading teams and developing talent.
•Led major transformation projects from 0-1 that improved operations and customer experience.
•Expert in service design, automation, and AI-driven process improvements with hands-on rollout of large-scale solutions.
•Strong strategic leadership—able to influence executives, translate big goals into actionable plans, and align stakeholders around change.
•Skilled in process improvement using lean, six sigma, or similar frameworks.

Experience:12+ yearsService operationsBusiness transformationCustomer experienceAutomationProcess improvementAI-driven operations

Skills:LeadershipStrategic thinkingData-driven problem solvingStakeholder managementCoaching

Tech Stack:AIAutomationChatbotsAgent assistAutomation platformsLeanSix sigma

Company Brief

Thumbtack

Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Thumbtack

10 months ago

Manager, Automation & Process (Service Operations)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Ontario

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead and grow a team of 3–4 automation and process specialists while executing the most complex, high-impact process transformations.
•Own large cross-functional projects across multiple service areas, advising senior leaders on where to invest in service improvements.
•Design and deploy enterprise-level AI and automation frameworks to improve service delivery through high-stakes implementations.
•Analyze operational problems using data and analytics to lower costs, improve quality, and boost customer satisfaction.
•Set up reliable automation processes, ensure change management, and track performance consistently, partnering with Business Applications to align technical work to business needs.

Key Requirements

•12+ years of experience in service operations or business transformation, including 5+ years leading teams and developing talent.
•Led major transformation projects from 0-1 that improved operations and customer experience.
•Expert in service design, automation, and AI-driven process improvements with hands-on rollout of large-scale solutions.
•Strong strategic leadership—able to influence executives, translate big goals into actionable plans, and align stakeholders around change.
•Skilled in process improvement using lean, six sigma, or similar frameworks.

Experience:12+ yearsService operationsBusiness transformationCustomer experienceAutomationProcess improvementAI-driven operations

Skills:LeadershipStrategic thinkingData-driven problem solvingStakeholder managementCoaching

Tech Stack:AIAutomationChatbotsAgent assistAutomation platformsLeanSix sigma

Company Brief

Thumbtack

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn